Lines reopened: disruption between Peterborough and Leicester expected until 09:45 

Route(s) affected

Between Stansted Airport and Birmingham New Street / Bristol Temple Meads, and also between Cambridge and Birmingham New Street

Description

Following a fault on a train between Peterborough and Leicester, all lines have now reopened. Whilst service recovers, trains running between these stations may still be cancelled, delayed by up to 20 minutes or revised.

Disruption is expected until 09:45.

A visual disruption map video is available.

Customer advice:

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Alternatively, you may use your ticket on the below services and routes at no extra cost:

Suggested routes via London

• Avanti West Coast services between Birmingham New Street / Nuneaton and London Euston

• East Midlands Railway services between Leicester and London St Pancras International

• Grand Central services between Peterborough and London Kings Cross

• Great Northern services between Ely and London Kings Cross

• Greater Anglia services:

  • between Stansted Airport and London Liverpool Street

  • between Ely and Stansted Airport

  • between Ely and Peterborough

• LNER services between Peterborough and London Kings Cross

• London Northwestern Railway services between Birmingham New Street / Nuneaton and London Euston

• Thameslink services between Peterborough and London St Pancras International

• London Underground services between London terminals: London Euston, London St Pancras International, London Kings Cross and or London Liverpool Street (please show your ticket to gate line staff to be allowed through the ticket gates)

Suggested routes avoiding London

• CrossCountry services between Leicester / Nottingham and Birmingham New Street as required

• East Midlands Railway services:

  • between Leicester and Nottingham

  • between Ely and Nottingham

• LNER services between Grantham and Peterborough

• Thameslink services:

  • between Peterborough and Hitchin

  • between Cambridge and Hitchin

You do not need to amend your ticket to use it on these services.

You may also use your ticket on the following train operators two hours before or two hours after your cancelled train on an alternative viable route:

• Avanti West Coast

• Great Northern

• Greater Anglia

• LNER

• London Northwestern Railway

• Thameslink

Road transport:

Road replacement transport has been requested to operate between Leicester and Peterborough.

Please speak to a member of station staff or listen for station announcement on where to locate the road transport.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.