Lines reopened: disruption between Exeter St Davids and Newton Abbot expected until 17:00 

Route(s) affected

CrossCountry between Gloucester and Plymouth

Great Western Railway between London Paddington and Penzance, between Exmouth and Paignton, and also between Exeter St Davids and Plymouth / Penzance

Description

The line towards Newton Abbot has reopened following an earlier safety inspection of the track in the Starcross area.

As services recover, trains operating between Exeter St Davids and Newton Abbot may continue to be cancelled, delayed by up to 60 minutes or revised.

Disruption is expected until 17:00.

CrossCountry customer advice:

Rail replacement road transport been requested to operate between Exeter St Davids and Newton Abbot. Further details will follow once confirmed.

To further assist you with your journey, your ticket can be used at no extra cost on the following services:

• The two CrossCountry services operating before and after your cancelled service

• Great Western Railway services between Bristol Temple Meads and Plymouth

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are the unreserved coaches on CrossCountry services (where available) so please head to them.

Great Western Railway customer advice:

You can use your ticket, at no extra cost on the following services:

• CrossCountry services between Bristol Temple Meads and Plymouth via Taunton, Exeter St Davids and Newton Abbot

• Stagecoach Buses on the following routes:

  • 2 between Exeter (bus station), Starcross (station), Dawlish Warren (stops on A379), Dawlish (The Green), Teignmouth and Newton Abbot (Sherborne Road)

  • 7 between Exeter (bus station), Newton Abbot (Sherborne Road) and Totnes (opposite Royal Seven Stars Hotel)

  • 11 between Dawlish Warren (station), Dawlish (The Green), Teignmouth and Torquay (Riviera Centre)

  • 12 between Newton Abbot (station), Torre (station), Torquay (Grand Hotel) and Paignton (bus station)

  • 22 between Torquay (Strand) and Paignton (bus station)

  • 38 between Exeter (bus station), Marsh Barton (Matford P&R), Ivybridge (Exeter Road) and Plymouth (Derrys Cross)

  • 39 between Exeter (bus station) and Newton Abbot (Sherborne Road)

  • C between Digby & Sowton (Park & Ride), Exeter (High Street), Exeter St Thomas (Malt House) and Marsh Barton (Grace Road)

  • A, E and P between Exeter (St Thomas) and Exeter (High Street)

During this disruption if you wish to use local buses as an alternative means of transport and the local bus is not accepting Great Western Railway tickets please purchase a ticket on the bus, keep it and send it, together with your train ticket, to Great Western Railway to claim for a refund.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

Additional information:

There was a report of a track defect in the Starcross area. The track has now been inspected and deemed safe for trains to run through the area.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.