Residual disruption between Coventry and Birmingham New Street expected until the end of the day 

Route(s) affected

Avanti West Coast between Rugby and Preston / Glasgow Central

CrossCountry between Bournemouth and Manchester Piccadilly

London Northwestern Railway between Northampton and Birmingham New Street

Transport for Wales between Birmingham International and Chester / Aberystwyth / Llandudno / Holyhead

West Midlands Railway between Birmingham International and Rugeley Trent Valley

Description

A points failure between Coventry and Birmingham New Street means some lines are blocked. As a result, trains may be cancelled, delayed by up to 30 minutes, revised or diverted.

Disruption is expected until the end of the day.

CrossCountry customer advice:

Your ticket can be used at no extra cost on the following services and routes:

To / from Birmingham International

• Passengers travelling northbound to Birmingham International should stay on your CrossCountry service and change at Birmingham New Street, boarding the next available Avanti West Coast, London Northwestern Railway or West Midlands Railway service towards this station

• Passengers travelling from Birmingham International going towards Manchester Piccadilly should speak to station staff for assistance to Birmingham New Street for CrossCountry services beyond

To/from Coventry

• Passengers travelling to Coventry should change at Leamington Spa and board the next available West Midlands Railway service towards this station

• Passengers travelling from Coventry should board the next available West Midlands Railway service towards Leamington Spa and board CrossCountry services from there

You do not need to amend your ticket to use it on these services.

If your CrossCountry train is cancelled, then you can use your ticket on the two CrossCountry services operating before and the two CrossCountry services after your cancelled service.

Unfortunately, any seat reservations will not be carried over, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

London Northwestern Railway / West Midlands Railway customer advice:

Your ticket can be used at no extra cost on the following alternatives at no extra cost until 20:30:

• National Express West Midlands between Birmingham International and Birmingham New Street

• Avanti West Coast services between Birmingham New Street and Coventry, in both directions until further notice

Transport for Wales customer advice:

Your ticket can be used on the following alternative routes to help you complete your journey, with the train operators listed below at no extra cost:

• Avanti West Coast between Birmingham International and Birmingham New Street in both directions

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.