Major disruption between Stevenage and London expected until the end of the day 

Route(s) affected

Grand Central between Sunderland / Bradford Interchange and London Kings Cross

Great Northern between Kings Lynn / Ely / Cambridge / Letchworth Garden City / Stevenage and London Kings Cross and also between Welwyn Garden City and Moorgate

Hull Trains between Hull and London Kings Cross

LNER between Aberdeen / Edinburgh / Newcastle / York / Harrogate / Bradford Forster Square / Leeds / Lincoln and London Kings Cross

Lumo between Glasgow Queen Street / Edinburgh and London Kings Cross

Thameslink between Cambridge and Brighton

Description

A person has been hit by a train between London and Stevenage. Whilst the emergency services respond to this incident, all lines are closed. As a result, trains between these stations may be cancelled, revised or delayed by up to 60 minutes until approximately the end of the day. 

A visual disruption map video is available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

There are a number of different options available to help you complete your journey. Please check your whole journey using the National Rail real-time Journey Planner as some of the alternative routes listed below that you can use your ticket on may also be affected by this disruption.

Great Northern and Thameslink customer advice:

No trains can run between Welwyn Garden City and Alexandra Palace until further notice. You will need to use an alternative route to reach your destination.

You should allow at least an additional 60 minutes to complete your journey today.

Please talk to station staff, look at the information boards or check your journey planner for the most recent information.

If you're waiting on a train which is delayed between stations:

If your train is delayed between stations, please remain where you are and listen to announcements, or speak to staff for further information.

Please don't leave the train unless you are asked to do so. Other trains may still be moving in the area, and the track is also a very hazardous environment.

How is Thameslink service changing?

Services which usually run between Brighton and Cambridge in both directions have been suspended and will not run until further notice.

Services which usually run between Sevenoaks and Welwyn Garden City will now ONLY run between Sevenoaks and London Blackfriars.

Services which usually run between Horsham and Peterborough will continue to run, but will divert via Hertford North between Stevenage and Finsbury Park.

In their southbound direction of Horsham, these trains will also run non stop between East Croydon and Gatwick Airport.

Other services which run between Bedford and Three Bridges will call additionally at Coulsdon South and Merstham to help maintain customer connections.

Can I use my ticket with another operator?

You can travel on the following services at no additional cost;

• Cross Country services between Cambridge, Ely and Peterborough

• Great Northern services between London Kings Cross, Hertford North and Hitchin

• Greater Anglia services between London Liverpool Street and Hertford East / Ely

• LNER services between London Kings Cross and Peterborough

• London Buses between central London and Potters Bar / Crews Hill

• London Overground services between London Liverpool Street and Enfield Town

• London Underground between all London terminals

• Thameslink services between London St Pancras International, Luton and Hitchin

Please be aware that using alternative travel will add at least 45 minutes to your journey depending on the route.

Planning your journey with Thameslink:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

Planning your journey with Great Northern:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Thameslink's WhatsApp channel or Great Northern's WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

Sadly, a person has been hit by a train on this part of the network. Network Rail and emergency services are responding to the incident and working to manage the situation as sensitively, quickly and safely as possible.

Hull Trains customer advice:

Some Hull Trains services may be able to divert via an alternative route between London Kings Cross and Stevenage, however delays can be expected.

You should continue to travel as planned; however, your journey may be delayed.

LNER customer advice:

If your train has been cancelled, your ticket will be valid on an alternative LNER service 2 hours before or after your cancelled service, so you won’t need to buy a new ticket.

You can use your ticket on the following train companies at no extra cost:

• Avanti West Coast between London Euston, Manchester and Glasgow Central/Edinburgh

• CrossCountry between Sheffield, Doncaster/Leeds, York and Newcastle/Edinburgh (mutual)

• Great Northern and Thameslink between London Kings Cross, Stevenage and Peterborough

• Greater Anglia between London Liverpool Street and Peterborough

• Grand Central between Kings Cross and York (mutual)

• Northern between Carlisle and Newcastle

• TransPennine Express between Manchester, Leeds and York / Newcastle

Please see the alternative route map for more details.

Please be aware that other operators’ services are also likely to be busy.

Lumo customer advice:

You should continue to travel as planned; however, your journey may be delayed.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.