Disruption at Stoke-on-Trent expected until 13:00 

Route(s) affected

Avanti West Coast services between London Euston and Manchester Piccadilly

CrossCountry services between Bournemouth and Manchester Piccadilly

East Midlands Railway services between Newark Castle / Nottingham and Crewe

London Northwestern Railway services between Stafford and Crewe

Northern services between Stoke-on-Trent and Manchester Piccadilly

Description

Damage to the overhead electric wires in the Kidsgrove area means all lines are currently closed. As a result, trains running through Stoke-on-Trent may be cancelled, delayed by up 25 minutes or revised.

Disruption is expected until 13:00.

Customer advice:

Avanti West Coast

Services may divert via Crewe where possible. Therefore, Macclesfield will not be served.

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

Northern

Trains are unable to run between Macclesfield and Stoke-on-Trent.

For customers at Stoke-on-Trent please speak to station staff or contact our Customer Experience Centre on 0800 200 6060.

For customers at Kidsgrove please use station help points or contact our Customer Experience Centre on 0800 200 6060.

Customers may use East Midlands Railway and London Northwestern Railway services between Stoke-on-Trent and Crewe in both directions. At Crewe, customers can connect with alternative Northern services to Manchester stations via Alderley Edge.

If the train you have a ticket for is cancelled, you can travel on any Northern, TransPennine Express or LNER service within 2 hours before or after your cancelled service was due to depart.

Additional information:

Network Rail are on site to investigate the problem.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and set-down location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.