Disruption between Stafford and Stoke-on-Trent until the end of the day 

Route(s) affected

CrossCountry between Bournemouth / Newton Abbot / Bristol Temple Meads / Birmingham New Street and Manchester Piccadilly

London Northwestern Railway between Stafford and Crewe

Description

A fault with the signalling system between Stafford and Stoke-on-Trent means that the line towards Stoke-on-Trent is disrupted. As a result, services running between these stations may be delayed, cancelled or diverted via Crewe.

Disruption is expected until the end of the day.

CrossCountry customer advice:

When services are diverted Stoke-on-Trent and Macclesfield will not be served.

If your CrossCountry train is cancelled, you may use your ticket on the two CrossCountry train services operating before or the two CrossCountry train services after your cancelled service

Alternatively, you may use your ticket on the following services and routes at no extra cost:

• Northern services between Stoke-on-Trent and Manchester Piccadilly

Note: You do not need to amend your ticket to use it on these services

London Northwestern Railway customer advice:

Your ticket can be used at no extra cost on rail replacement taxis between Stafford and Stone in both directions until further notice.

Passengers are advised to travel on the express service to Crewe, and travel on services back towards Stafford for intermediate Stations where trains in that direction are operating their normal Stops.

A rail replacement minibus will be in operation between Stafford and Stone only (minibus is provided by Cosy Cruise)

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.