Disruption between Ipswich and Bury St Edmunds / Norwich expected until 12:15 

Route(s) affected

Between London Liverpool Street and Norwich, and between Ipswich and Cambridge / Peterborough

Description

There is a points failure at Stowmarket. As a result of this, some lines are blocked through the affected area and trains between Ipswich and Bury St Edmunds / Norwich may be delayed by up to 30 minutes or revised.

Disruption is expected until 12:15.

Customer advice:

Trains are unable to run on the line from Stowmarket towards Elmswell and Diss. Network Rail engineers are en route to the site of the fault and will try to fix it as quickly as possible.

Alternative travel options:

Travelling from Norwich to London? (approximate journey time up to 3 hours)

• Travel on the Greater Anglia train to Stansted Airport and change there for Stansted Express services to London Liverpool Street

• Travel on the Greater Anglia train to Cambridge and change there for services to London Liverpool Street

Advance purchase tickets holders will be allowed to travel on earlier or later trains if their booked service is cancelled.

Specific train service alterations and live departure boards are available to help plan your journey.

You can check your next train and alternative options using the live map.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.