Delays in the Streatham area expected until 07:45 

Route(s) affected

the Streatham area

Description

A points failure at Streatham means that some lines are disrupted. As a result, trains running through Streatham may be delayed.

Disruption is expected until 07:45.

Customer advice:

You may need to change trains to complete your journey and allow up to 20 minutes more time to travel.

Please talk to station staff, look at information boards or check your journey planner for the latest information.

How the service is being affected:

• Trains that run from London Victoria to Dorking/Horsham will be diverted to run via West Croydon instead. This means that these services will not be calling at stations between Balham and Sutton

• If you are travelling to/from Mitcham Eastfields, Mitcham Junction, Hackbridge or Carshalton, please use alternative Thameslink services to complete your journey

• Trains that run between St Albans and Sutton continue to run on their scheduled routes, however these trains may be delayed by 10 - 15 minutes

Your ticket will be accepted at no extra cost on:

• Alternative Thameslink services between London Bridge and Sutton

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Stay up to date on the move with Southern’s WhatsApp channel. Live updates are available Monday to Friday, 07:00–21:00.

Can you tell me more about the incident?

A points failure has been reported, and this is preventing trains from using some of the routes through this area.

Points are moveable sections of track that guide trains from one route to another at junctions. If they develop a fault, for example because something is obstructing the moving parts or there is a problem with the electronic control system, they may not move into the correct position. The signalling system may also be unable to confirm that they are safely positioned.

For safety, trains cannot travel over points unless they are correctly positioned and secured. In some cases, the points can be secured in one position, allowing trains to continue using some routes through the junction while others remain unavailable.

Network Rail signalling specialists are investigating the fault and will work to repair the affected equipment. Depending on the cause, this may involve removing an obstruction, repairing the equipment or replacing faulty parts.

Staff may sometimes need access to the track while the fault is investigated or repaired. Trains may need to be stopped for a short time while this happens, which means your train could be held at a station or signal even if its usual route through the area remains available.

Some faults can be resolved relatively quickly, while others may require replacement parts or specialist advice. This means it may not always be possible to confirm straight away how long the disruption will last.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.