Lines reopened: disruption at Surbiton expected until 12:00 

Route(s) affected

Between Exeter St Davids / Weymouth / Poole / Bournemouth / Yeovil Junction / Yeovil Pen Mill / Salisbury / Southampton Central / Portsmouth Harbour / Petersfield / Haslemere / Basingstoke / Alton / Guildford / Woking / Hampton Court and London Waterloo

Description

Following a speed restriction over a defective track in the Surbiton area, all lines have now reopened. Whilst service recovers, trains running through Surbiton may be cancelled, delayed or revised.

Disruption is expected until 12:00.

Customer advice:

Suburban services

Train services running through the area may be affected by delays, short-notice alterations to train times and stopping pattern, cancellations to some services. Disruption is expected to continue until the normal timetable is fully restored.

Long distance and mainline services:

Train services to London Waterloo from Weymouth / Bournemouth, Basingstoke, Portsmouth Harbour / Haslemere / Guildford, Exeter St Davids / Salisbury and Alton are expected to be delayed, altered or cancelled at short notice through this area. Disruption is expected to continue until the normal timetable is fully restored.

How do I get to my destination?

Please allow extra time for your journey and check for the latest travel information before travelling. Customers are advised to check journey planners and station information screens for the most up-to-date service information, as train services may be altered at short notice.

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.