No trains between Swindon and Gloucester until approximately 18:00 

Route(s) affected

Between London Paddington and Cheltenham Spa, and also between Salisbury and Gloucester

Description

A person has been hit by a train between Swindon and Gloucester. Whilst the emergency services carry out their work, all lines between these stations are closed. As a result, trains are unable to run between these stations and will be cancelled or revised.

Disruption is expected until 18:00.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

You may use your ticket at no extra cost on the following Stagecoach Bus routes:

• 51 between Swindon (Fleming Way) and Cheltenham (Promenade)

• 62 between Stroud (Merrywalks), Stonehouse (Elgin Mall) and Gloucester (Transport Hub)

• 63 between Stroud (Merrywalks) and Gloucester (Transport Hub)

• 64 between Stroud (Merrywalks), Stonehouse (Elgin Mall) and Gloucester (Transport Hub)

• 65 between Stroud (Merrywalks), Cam, Dursley, Stonehouse (Elgin Mall) and Gloucester (Transport Hub)

• 66/166 between Stroud (Merrywalks) and : Cheltenham (Promenade)

• 882 between Kemble (Station) and Gloucester (Transport Hub)

• D and E between Cheltenham Spa (Station), Cheltenham (Chapel Walk)

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

You may wish to consider postponing your journey until services returns to normal.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.