Storm Austen - disruption to South Western Railway services today 

Route(s) affected

The South Western Railway network

Description

Storms Austen and Boelo have been named by the Met Office. Yellow weather warnings have been issued from Friday 23 to Sunday 25 October. South Western Railway services will be disrupted.

You are strongly encouraged to check your journey before travelling and allow extra time where possible.

Service impact:

Disruption between Weymouth and Bournemouth expected until 12:00.

A tree blocking the railway between Branksome and Bournemouth means all lines are blocked. Trains running between Weymouth and Bournemouth may be delayed by up to 45 minutes or revised.

Response teams are now on site to remove the tree from the line.

Long distance and mainline services:

Services between Weymouth, Poole, Bournemouth and London Waterloo will be subject to delay, alteration and cancellation today.

Brockenhurst - Lymington Pier services have also been suspended until further notice this morning due to the train for this service being affected by this incident.

To help you complete your journey, you may use your ticket on the following at no extra cost:

• CrossCountry services between Bournemouth and Basingstoke

• Morebus on the following routes:

  • 1A, 1B and 1C between Bournemouth, Pokesdown and Christchurch

  • M1 and M2 between Bournemouth, Branksome, Parkstone and Poole

  • 16 and 17 between Bournemouth, Branksome, Parkstone and Poole

  • 8 and 9 between Poole and Hamworthy

  • 40 between Poole and Wareham

Replacement buses are running run between Bournemouth and Brockenhurst (and all stations in between).

In addition to the above, two buses will also run from Bournemouth towards Weymouth (and all stations in between).

A rail replacement bus has also been arranged to run between Brockenhurst and Lymington Pier, calling at Lymington Town in both directions. This is expected to be in place from 09:00.

Please note, due to the last minute requirement of these, they are not running to a timetable.

Disruption between Guildford and Effingham Junction expected until 10:00.

A tree blocking the railway at Horsley means all lines are blocked between Clandon and Effingham Junction. As a result, trains between Guildford and Effingham Junction may be cancelled, delayed or revised.

Response teams are on their way to the location and are expected to arrive at approximately 07:30.

Suburban Services:

• Train services to and from Guildford are unable to serve London Road (Guildford), Clandon and Horsley

• Delays, short-notice alterations to train times and stopping patterns and cancellations

How do I get to my destination?

• You should allow extra time for your journey and continue to check station boards and our website for the latest service updates

• Please check your journey as delays, service alterations and short notice cancellations may affect your route

Your ticket can be used, at no extra cost, on the following services:

Bus Services:

• Falcon Buses 479 between Guildford - Clandon - Horsley - Effingham Village - Bookham - Leatherhead - Ashtead - Epsom

Disruption between Swanwick and Fareham expected until 09:00.

The tree that had been blocking the railway between Swanwick and Fareham has now been removed, allowing lines to reopen. Trains may continue to be delayed or diverted as service recovers.

Until further notice the following alterations will apply:

South local services:

• Southampton Central to Portsmouth & Southsea stopping services are expected to run at booked in both directions, however delays and short notice cancellation could happen as stock and crew could be displaced during the disruption

How do I get to my destination?

• Southern Railway services between Southampton Central - Havant - Portsmouth Harbour in both directions

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.