Disruption between Bristol Temple Meads / Weston-super-Mare and Taunton expected until 20:00 

Route(s) affected

CrossCountry between Gloucester and Plymouth

Great Western Railway between Cardiff Central and Taunton / Exeter St Davids, between Severn Beach and Weston-super-Mare / Exeter St Davids, and also between Bristol Temple Meads and Taunton

Description

The emergency services are currently attending an incident between Weston-super-Mare and Taunton. So that they can safely carry out their work, all lines have been closed.

Trains operating between Bristol Temple Meads / Weston-super-Mare and Taunton may be cancelled, delayed by up to 60 minutes, revised or diverted as a result.

Disruption is expected until 20:00.

CrossCountry customer advice:

If your CrossCountry train is cancelled, you may use your ticket on CrossCountry services operating two hours before or two hours after your cancelled service.

Alternatively, you may use your ticket on Great Western Railway services between Bristol Temple Meads and Plymouth at no additional cost.

Great Western Railway customer advice:

You may use your train ticket at no extra cost on the following First Bus routes:

• 75 and 76 between Bristol city centre, Bedminster (East Street towards Bristol city centre), Dalby Avenue (towards Parson Street) and Parson Street (station)

• X1 between Bristol (bus station), Nailsea & Backwell (Crossroads), Worle (New Bristol Road), Weston Milton (The Borough Arms) and Weston-super-Mare (Oxford Street)

• X5 between Worle (New Bristol Road), Weston Milton (The Borough Arms) and Weston-super-Mare (Oxford Street)

• X9 between Bristol (bus station) and Nailsea

• 20 between Weston-super-Mare (Station) and Burnham-on-Sea

• 21 between Highbridge & Burnham (The George Hotel), Bridgwater (bus station) and Taunton (bus station)

Replacement transport has been requested, however, Great Western Railway are struggling to find available coaches in the area.

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

You may wish to consider postponing your journey until service returns to normal.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.