Disruption between Salisbury and Yeovil Junction expected until 15:00 

Route(s) affected

Between London Waterloo and Yeovil Junction / Exeter St Davids, and also between Salisbury and Yeovil Junction

Description

A fault with the signalling system between Tisbury and Gillingham (Dorset) means that all lines are disrupted. As a result, trains running between Salisbury and Yeovil Junction may be cancelled, delayed by up to 30 minutes or revised.

This is expected until 15:00.

Customer advice:

Long Distance & Mainline Services

• Train services between Salisbury and Yeovil will be diverted via Westbury

• Trains services between Yeovil and Salisbury will run at a slower speed towards Salisbury or be diverted via Westbury

How do I get to my destination?

You will face significant delays if you need to travel between Salisbury and Yeovil Junction, please check your journey as your train may be diverted. South Western Railway have replacement transport to run between Salisbury and Yeovil Junction as follows:

• 2 x buses to start from Salisbury at about 09:15

• 1 x 16 seater minibus to start from Yeovil Junction at about 10:15

Your ticket can be used, at no extra cost, on Great Western Railway services between Exeter St Davids and London Paddington, Reading and Basingstoke.

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.