Storm Boelo - Disruption to TransPennine Express services on Saturday 24 and Sunday 25 October: essential travel only 

Route(s) affected

Various routes across the TransPennine Express network

Description

Storm Boelo has been named by the Met Office. Amber and yellow weather warnings have been issued across Scotland and northern England on Saturday 24 and Sunday 25 October. TransPennine Express have made some pre-planned alterations to their services north of Carlisle on Sunday 25 October. There may be further changes to service levels across the TransPennine Express network depending on the impact of Storm Boelo.

On both Saturday 24 and Sunday 25 October you are advised to only travel if your journey is essential.

If you do need to travel, you are strongly encouraged to check your journey before travelling and allow extra time where possible. Please note that other operators are also likely to be disrupted on these dates.

Service impact:

Saturday 24 October

There are currently no planned changes to the TransPennine Express timetable. Speed restrictions will be in place across Scotland.

Sunday 25 October

You cannot travel with TransPennine Express between Carlisle and Edinburgh or Glasgow Central on Sunday 25 October because there are no trains running.

TransPennine Express services will only run between Manchester Airport and Carlisle in both directions.

TransPennine Express services between Liverpool Lime Street and Glasgow Central will be cancelled.

Due to the expected weather conditions, no rail replacement transport will be provided.

TransPennine Express strongly recommend you avoid travel on the West Coast Main Line north of Preston. They are running a reduced timetable north of Preston as far as Carlisle further to speed restrictions applied by Network Rail. Fewer trains will run and journeys will take longer. TransPennine Express destinations north of Preston include Carlisle, Lockerbie, Glasgow and Edinburgh. Other train companies will also be affected by these weather warnings, speed restrictions and engineering work.

Ticket easements and refunds:

If you have a ticket dated for travel on Sunday 25 October, you can use it on any TransPennine Express service on Saturday 24, Monday 26 or Tuesday 27 October at no extra cost. You do not need to buy a new ticket.

Customers with tickets dated Sunday 25 October, we have arranged for you to use your ticket to travel on the limited Avanti West Coast services that are running on Sunday between Preston, Carlisle and Edinburgh / Glasgow at no extra cost and Avanti West Coast customers can also use their tickets to travel on TransPennine Express services between these destinations (where applicable). Please bear in mind the services that do run may be delayed or cancelled at short notice and you may experience overcrowding.

If your intended train is cancelled or you’re unable to complete your journey, you can apply for a refund from the retailer you purchased your ticket from.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.