Major disruption in the Twickenham area expected until 22:00 

Route(s) affected

South Western Railway London Waterloo circular services and also between London Waterloo and Twickenham / Shepperton / Windsor & Eton Riverside / Reading

Description

A person has been hit by a train between Twickenham and Feltham. Whilst the emergency services carry out their work, all lines between these stations are closed. Trains may be cancelled, delayed by up to 60 minutes or revised.

Major disruption is expected until 22:00.

A visual disruption map video is available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Windsor and Reading services:

• Train services to /from Reading, Windsor & Eton Riverside, Weybridge via Addlestone, Shepperton, London Waterloo to London Waterloo via Richmond and London Waterloo to London Waterloo via Kingston will experience delays, alterations, short‑notice service cancellations

• London Waterloo to Reading / Windsor & Eton services will be diverted via Hounslow

• Reading / Windsor & Eton Riverside to London Waterloo services will be diverted via Hounslow

• London Waterloo to London Waterloo via Richmond and London Waterloo to London Waterloo via Kingston services will be cancelled until further notice

• London Waterloo to Shepperton services via Richmond will be cancelled

• Mortlake, North Sheen, Richmond, St. Margarets, Twickenham and Whitton will not be serve in both directions

Suburban services:

• Trains running to / from London Waterloo and Guildford via Epsom, Guildford via Cobham, Woking, Chessington, Dorking and Hampton Court services may be delayed, altered or cancelled

Long distance and mainline services:

• Train services to / from London Waterloo and Weymouth, Basingstoke, Portsmouth, Exeter St Davids and Alton are expected to be delayed, altered or cancelled at short notice

How do I get to my destination?

You can continue to use train service through this area but please allow extra time for your journeys due to the delays and alterations to services. You are advised to check your journey for any alterations before travelling, and you may be required to change to another South Western Railway service to reach your destination.

You are advised to check station departure boards and listen to announcements as trains may depart from different platforms to usual at London Waterloo.

Your ticket can be used, at no extra cost, on the following services:

Bus services:

• London Buses on the routes between London Waterloo, Clapham Junction, Wandsworth Town, Putney, Barnes, Barnes Bridge, Brentford, Syon Lane, Isleworth, Hounslow, Mortlake, North Sheen, Richmond, St Margarets Twickenham, Whitton, Feltham, Ashford (Surrey) and Staines

London Underground:

• Jubilee line from London Waterloo towards Westminster and change at Westminster for District line to Richmond

• District line:

  • from Richmond towards Westminster and change at Westminster for Jubilee line to London Waterloo

  • from Richmond towards Embankment and change at Embankment for Bakerloo line or Northern line to London Waterloo

• Northern line:

  • towards Embankment and change at Embankment for District line to Richmond

  • between Battersea Power Station and London Waterloo

• Bakerloo line:

  • between London Waterloo and London Paddington or change at Baker Street from the Bakerloo line to the Jubilee line for London Waterloo

  • between London Waterloo and London Paddington for Great Western Railway services or Elizabeth Line services

  • towards Embankment and change at Embankment for District line to Richmond

• Piccadilly line:

  • between Hounslow West and Leicester Square or Piccadilly Circus and change to the Northern line to London Waterloo

  • from Hatton Cross, change at Green Park to Jubilee Line for London Waterloo

Train services:

• London Overground Mildmay line between Richmond and Clapham Junction via Willesden Junction in both directions

• Elizabeth line services:

  • between Slough and London Paddington in both directions for London Underground and Great Western Railway connections

  • between Reading and London Paddington in both directions for London Underground and Great Western Railway connections

• Great Western Railway services:

  • between Windsor Central and Slough in both directions

  • between Slough and London Paddington in both directions

  • between Reading – Wokingham - Guildford in both directions

  • between London Paddington – Reading in both directions

  • between London Paddington - Slough - Windsor & Eton Central (for Windsor & Eton Riverside) in both directions

  • between Guildford – Reading - Basingstoke in both directions

  • between Dorking (Deepdene) - Guildford – Reading in both directions

• Southern services:

  • between Clapham Junction and Battersea Park

  • between London Victoria - Clapham Junction – Epsom – Dorking in both directions

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.