Lines reopened: disruption between Birmingham New Street and Kings Norton via University expected until 19:30 

Route(s) affected

at University

Description

Following a fault on a train at University, all lines have now reopened. Whilst service recovers, trains running between Birmingham New Street and Bromsgrove via University may still be cancelled or delayed by up to 30 minutes.

Disruption is expected until 19:30.

West Midlands Railway customer advice:

You can use your ticket at no extra cost on National Express West Midlands between Birmingham New Street and Longbridge in both directions.

Rail replacement transport is running between:

• Longbridge and Bromsgrove

• Longbridge and Redditch

• Lichfield Trent Valley and Lichfield City

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.