Lines reopened: major disruption between London Waterloo and Vauxhall expected until 20:00 

Route(s) affected

Between London Waterloo and Dorking / Chessington South / Hampton Court / Weybridge / Guildford / Woking / Twickenham / Shepperton / Windsor & Eton Riverside / Aldershot / Reading

Description

Lines have reopened between London Waterloo and Vauxhall following a fault with the signalling system. As service recovers, trains running between these stations may still be delayed by up to 50 minutes, revised, cancelled or diverted.

Major disruption is expected until 20:00.

A visual disruption map video is available.

Customer advice:

Following a signalling problem between London Waterloo and Vauxhall, all lines have now reopened, however disruption will continue whilst South Western Railway return the service to the scheduled timetable. Platform 2 and 3 at London Waterloo are now back in service.

Effect on services:

Suburban services:

• Trains running to and from London Waterloo and Guildford, Chessington, Dorking and Hampton Court and Strawberry Hill may be cancelled, delayed or revised

• London Waterloo to Guildford via Cobham in both directions are now calling at all stations

• London Waterloo to Woking in both directions are running fast between London Waterloo and Surbiton. These services won't be stopping at Vauxhall, Clapham Junction, Earlsfield, and Wimbledon

Windsor & Reading services:

• London Waterloo to Shepperton services in both directions will be diverted between Clapham Junction and Fulwell, calling additionally at Twickenham and Strawberry Hill

• Services won't be stopping at Queenstown Road (Battersea)

How do I get to my destination?

If you are travelling through the London Waterloo to Vauxhall area, or using routes towards Woking, Guildford, Chessington, Dorking, Hampton Court, Strawberry Hill or Shepperton, please allow extra time of approximately 40 minutes as trains may be delayed, revised or diverted.

Your ticket can be used, at no extra cost, on the following services:

• London Bus services between London Waterloo, Clapham Junction, Wimbledon, Raynes Park, and Surbiton in both directions

• London Underground between London Waterloo and Wimbledon in both directions

• Thameslink services from Wimbledon and central London in both directions

• Southern services from London Victoria to Dorking in both directions

Further information:

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.