Lines reopened between Guildford and Ash: disruption expected until 12:00 

Route(s) affected

Great Western Railway between Gatwick Airport / Redhill and Reading

South Western Railway between Guildford and Farnham

Description

Lines have reopened following an earlier safety inspection of the track taking place between Guildford and Ash. Trains running between these stations may be cancelled or revised.

Disruption is expected until 12:00.

Great Western Railway customer advice:

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

You may wish to consider postponing your journey until service returns to normal.

South Western Railway customer advice:

Suburban services:

• Services between Guildford and Farnham will be resumed approximately from 11:00

How do you get to your destination?

Customers will experience significant delays if travelling between Guildford and Farnham. Please check your journey before travelling and please allow extra time to complete your journey.

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.