Disruption to Avanti West Coast services between Warrington Bank Quay and Wigan North Western expected until 18:00 

Route(s) affected

Avanti West Coast services between Warrington Bank Quay and Wigan North Western

Description

A points failure between Warrington Bank Quay and Wigan North Western means that some lines are blocked. As a result, trains running between these stations may be delayed by up to 40 minutes or revised.

This is expected until 18:00.

Customer advice:

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train's delayed or cancelled, you can request a full refund from where you bought your ticket.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.