Disruption between Stevenage and Watton-at-Stone expected until the end of the day tomorrow 25 October 

Route(s) affected

between Stevenage and Watton-at-Stone

Description

A problem currently under investigation between Stevenage and Watton-at-Stone means all lines are blocked. Trains running between these stations may be revised.

Disruption is expected until the end of the day tomorrow 25 October.

Customer advice:

You will need an alternative route to travel between Hertford North and Stevenage and allow extra time to complete your journey.

Trains towards Stevenage may terminate and restart at earlier stations than usual.

Please check your journey and travel using alternative Thameslink or Great Northern services to Stevenage where possible. If you are travelling to / from Watton-at-Stone, please speak to station staff or press the green emergency button on a help point for further assistance.

Planning your journey:

For help planning your journey, check live departure boards, view a live network map or see alternative route guides.

If you’re travelling within London, you can use the TfL Journey Planner.

Can you tell me more about the incident?

Unfortunately, we've been advised of a problem with the electrical supply to the trains in the Hertford North area. This means that some services can't move as normal until power is restored.

Network Rail and local electricity suppliers are working to make sure the power is restored. Until this is done, we expect there will be delays and changes to services in the area.

If you're on a train which is being held in the area, it may take longer for us to get you to the next station, and onwards to your destination. Please listen out for information from the crew or contact us on social media if you need further support with your journey.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.