Disruption between Shrewsbury and Birmingham New Street expected until 12:00 

Route(s) affected

Transport for Wales between Aberystwyth and Birmingham International

West Midlands Railway between Shrewsbury and Birmingham New Street

Description

A fault with the signalling system at Wellington means some lines are blocked. As a result, trains between Shrewsbury and Birmingham New Street may be cancelled, delayed by up to 30 minutes or revised.

This is expected until 12:00.

Customer advice for Transport for Wales:

Your ticket can be used on the following alternative routes to help you complete your journey below at no extra cost:

• Avanti West Coast services between Crewe and Birmingham International as well as Crewe and London Euston

• West Midlands Railway services between Shrewsbury and Birmingham International in both directions

Customer advice for West Midlands Railway:

Rail replacement transport (supplied via Stagecoach) is operating between Wolverhampton and Shrewsbury, in both directions. You can use your ticket on these services as no additional charge.

Your ticket can also be used, at no extra cost, on:

• London Northwestern Railway trains between Birmingham and Crewe, via Wolverhampton and Stafford. From Crewe, you can connect with Transport for Wales services to Shrewsbury

• Transport for Wales services between Hereford / Crewe and Shrewsbury, in both directions

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.