Issue resolved: disruption between Abbey Wood and Whitechapel expected until 21:00 

Route(s) affected

Between Abbey Wood and London Paddington / Heathrow Terminal 4 / Maidenhead / Reading

Description

Following fault with the signalling system at Whitechapel, all lines are now open. Whilst service recovers, trains running between Abbey Wood and Whitechapel station may be cancelled, delayed by up to 30 minutes or revised.

Disruption is expected until 21:00.

Customer advice:

Trains can now run between Canary Wharf and Whitechapel. However, due to the residual disruption, you may want to take an alternative route to complete your journey this evening. There is a reduced frequency of services to and from Abbey Wood, Heathrow Terminal 4, Maidenhead and Reading.

Services between Shenfield and Heathrow Terminal 5 will run as booked but may be subject to alterations and delays and may make additional stops.

You can use your ticket at no extra cost on the following:

• Docklands Light Railway via any reasonable route

• Great Western Railway services between London Paddington and Reading

• London Underground services via any reasonable route

• South Western Railway services between London Waterloo and Reading

• Southeastern services between Abbey Wood and London terminals

• Thameslink services between Abbey Wood and Farringdon

Bus options:

Whilst this disruption is ongoing, buses are a simple and direct alternative. You can use your ticket at no extra cost on the below bus operators:

• London Buses between Abbey Wood and Heathrow Airport and Reading

Alternative Transport - Abbey Wood Branch

Abbey Wood:

• Southeastern: Direct services to Cannon Street, Charing Cross or London Bridge via the Bexleyheath/Dartford loop line

• Thameslink: Some direct services call at Abbey Wood running through to Greenwich, London Bridge, Farringdon and London St Pancras International

• Bus Routes: London Bus routes 99, 244, 180, 291 toward Woolwich or North Greenwich to pick up alternate transport if rail is also affected

Woolwich:

• DLR: Woolwich Arsenal DLR station is a short journey (~5–8 min) from the Elizabeth line station, giving access to Canning Town, Canary Wharf, Bank/Tower Gateway

• Woolwich Ferry: free ferry across to North Woolwich, connecting to London City Airport DLR station

• Southeastern: Direct services from Woolwich Arsenal journey (~5–8 min) or Woolwich Dockyard towards London Cannon Street, London Charing Cross or London Bridge

• Bus Routes: London Bus routes include 96, 161, 244, 469 for local connections toward Greenwich/Plumstead

Custom House:

• DLR: Services from Custom House station running through to Canning Town and on to Bank, Stratford and Woolwich Arsenal. From Canning Town, the Jubilee line gives a fast alternative into central London

Canary Wharf

• Jubilee line: Canary Wharf Underground station is a short walk (~5 min) from the Elizabeth line station, with frequent services to London Bridge, Waterloo, Westminster, Bond Street, Stratford

• DLR: Canary Wharf DLR station also nearby, connecting to Bank, Tower Gateway, Stratford, Lewisham

• Bus Routes: London Bus routes include 35 to Liverpool Street, D3 to Whitechapel, D8 to Stratford or SL4 towards North Greenwich

Bus options - West London

West London

(Paddington / Heathrow and Reading)

A key tip is to travel towards Ealing Broadway or Hayes and Harlington for further connections. Key routes include:

• Ealing Broadway

  • 207 or SL8 towards West Ealing / Hanwell / Southall

  • SL8 towards Acton & 266 to Acton Main Line

• Southall

  • SL8 towards Ealing Broadway

  • 105 towards Heathrow Terminals or 195 towards Hayes and Harlington

• Hayes and Harlington

  • SL9 & 278 towards Heathrow Central & 350 towards Heathrow Terminal 5

  • 195 towards Southall

• Heathrow Terminals

  • 105 (from Terminals 2/3) or 482 (Terminals 4/5) to Southall

  • SL9 (from Terminals 2/3) or 350 (Terminals 5) to Hayes and Harlington and West Drayton

• West Drayton area

  • 222/U1 to Uxbridge for Underground connections

  • 350 to Hayes and Harlington and Heathrow Terminal 5

• Slough area

  • 81 to Hounslow for Underground connections

  • 702 (non-TfL bus) towards Hammersmith and Victoria (last bus 2200)

  • Carousel Buses Route 103: Slough - Langley (Harrow Market) Operates until 19:00 (

  • First Bus Route 7: Slough - Langley (Harrow Market) - Heathrow T5. Operates until 23:30 Mon - Sun

  • First Bus Route 3: Slough - Langley - Uxbridge. Operates until 23:00 Mon - Sat & until 18:40 Sun

Note on Langley (Harrow Market) - The Langley "Harrow Market" bus stop is a short walk away from the station bus stop, close to the town centre, and more likely to be used by customers than the station bus stop.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.