Major disruption in the Wimbledon area expected until the end of the day 

Route(s) affected

Between London Waterloo and Strawberry Hill / Chessington South / Hampton Court / Dorking / Aton / Woking / Shepperton / Guildford / Haslemere / Portsmouth Harbour / Basingstoke / Southampton Central / Salisbury / Bournemouth / Poole / Yeovil Junction / Weymouth / Exeter St Davids, and also between Wimbledon and Chessington South / Hampton Court / Guildford

Description

A person has been hit by a train in the Wimbledon area. To allow the emergency services to safely respond to this incident, all lines are closed. Trains running in the Wimbledon area may be cancelled, revised or delayed by up to 120 minutes.

Major disruption is expected to continue until the end of the day.

A visual disruption map video is available.

If you've been affected by what happened on the network today, there is always someone to talk to. You can contact the Samaritans on 116 123 from any phone for a confidential chat.

Customer advice:

Please be advised that unused tickets dated for today Friday 9 October can be used tomorrow Saturday 10 October on South Western Railway services due to the disruption today.

In order to allow emergency services access to the railway all power to the track will need to be switched off in the affected area.

Long distance and mainline services

Trains will be subject to cancellations, delays and alterations. Some services may finish and start their journeys earlier on their route to London Waterloo.

Windsor and Reading services

• London Waterloo to Shepperton services will be diverted after Clapham Junction calling additionally at Twickenham and Strawberry Hill. These services will not stop at: Teddington, Hampton Wick, Kingston, Norbiton, New Malden, Raynes Park, Wimbledon or Vauxhall

• Shepperton to London Waterloo via Kingston services will be diverted after Fulwell, calling additionally at Strawberry Hill and Twickenham. These services will not stop at: Teddington, Hampton Wick, Kingston, Norbiton, New Malden, Raynes Park, Wimbledon or Vauxhall

• London Waterloo to London Waterloo via Strawberry Hill services will be cancelled until further notice

• London Waterloo to London Waterloo via Teddington services will restart their journey at Kingston and return to London Waterloo via Twickenham

Suburban services:

• London Waterloo to Hampton Court services will now run Surbiton to Hampton Court

• Hampton Court to London Waterloo services will now run Hampton Court to Surbiton

• London Waterloo to Dorking services will be cancelled until further notice

• London Waterloo to Woking services in both directions will be cancelled until further notice

• London Waterloo to Guildford via Epsom services in both directions will be cancelled until further notice

• London Waterloo to Guildford via Cobham services in both directions will be cancelled until further notice

  
  

How do I get to my destination?

Your ticket can be used, at no extra cost, on the following services:

Rail services:

• London Underground:

  • Jubilee line from London Waterloo towards Westminster and change at Westminster for District line to Wimbledon

  • District line from Wimbledon towards Westminster and change at Westminster for Jubilee line to London Waterloo

  • Bakerloo line or Northern line towards Embankment and change at Embankment for District line to Wimbledon, and also between London Waterloo and London Paddington

  • District line from Wimbledon towards Embankment and change at Embankment for Bakerloo line or Northern line to London Waterloo

  • Between London Waterloo and Blackfriars. Change at Blackfriars for Thameslink services to Wimbledon in both directions

  • Jubilee line / Northern line and Victoria line between London Waterloo, Victoria and Vauxhall in both directions

• Thameslink between Wimbledon and Elephant & Castle in both directions to change for London Underground services towards London Waterloo

• Great Western Railway services:

  • Between Dorking Deepdene to Gatwick Airport or towards Guildford for onward connections for London

  • Between London Paddington - Exeter St Davids in both directions

  • Between Basingstoke - Reading in both directions

• Southern services between London Victoria - Clapham Junction – Epsom – Dorking, and also between London Victoria and Portsmouth Harbour / Southampton Central in both directions

• CrossCountry services between Reading and Basingstoke in both directions

Bus services:

• London Buses between London Waterloo, Vauxhall, Clapham Junction, Wimbledon, Raynes Park, Surbiton, Hampton Court, Kingston, Epsom, Tolworth, Chessington South, Shepperton and Teddington

Rail replacement buses have been arranged to run between Surbiton and Woking calling at Esher, Hersham, Walton-on-Thames, Weybridge, Byfleet & New Haw and West Byfleet. These are are expected to be in place from 21:30 but will not be running to a timetable.

If your journey has been significantly disrupted, you can arrange your own taxi and claim the cost back through the South Western Railway website for travel between:

• Surbiton and Weymouth / Exeter St Davids / Portsmouth Harbour / Alton

To make a claim, please use the dedicated form and provide:

• Your full contact details

• The date and time of your journey

• The stations you travelled from and to

• Details of the disruption and why you are making the claim

• Copies of your valid train ticket(s)

• A valid taxi receipt showing the company name, journey details including time of travel, pick up location, destination and fare paid

• Any supporting evidence, where applicable

Please note that claims must be submitted within 28 days of travel, and Smartcard customers should ensure they have correctly tapped in and tapped out where applicable.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

For helpful advice if you need to travel on a rail replacement service, including accessibility and bicycle information, please use our Rail Replacement Services page.

You can find the pick-up and drop-off location of rail replacement services by checking station signage or by searching for your station on our Find a Station page.

Please be advised that replacement vehicles may be busier than usual, and you should allow extra time for your journey.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.