Disruption between Basingstoke and Woking expected until the end of the day 

Route(s) affected

Between Exeter St Davids / Yeovil Junction / Weymouth / Yeovil Pen Mill / Bournemouth / Salisbury / Southampton Central / Basingstoke / Portsmouth Harbour and London Waterloo

Description

A fault with the signalling system at Winchfield means that trains have to run at a reduced speed on some lines towards Woking. As a result, trains running between Basingstoke and Woking may be delayed by up to 15 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Engineers are currently investigating the problem and will be able to fix the problem overnight tonight.

Long distance and mainline services

Stopping services between Basingstoke and London Waterloo in the direction of Woking are expected to be delayed and may run non-stop from Woking to Surbiton.

Services from Portsmouth Harbour to London Waterloo via Eastleigh in the direction of Woking are expected to be delayed and may not call at Fleet.

How do I get to my destination?

You will still be able to travel but please allow extra time to complete your journey.

If you are travelling to Fleet, you are advised to change at Basingstoke for a stopping service to London Waterloo which will call at Fleet.

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.