No trains between Slough and Windsor & Eton Central until approximately 16:00 

Route(s) affected

Between Slough and Windsor & Eton Central

Description

The train that runs the service between Slough and Windsor & Eton Central has developed a fault and had to return to the depot.

As a result of this, the service between these stations has been suspended until a replacement train can be sourced.

Disruption is expected until 16:00.

Customer advice:

Great Western Railway are arranging for another train to run on the line and plan to resume the service with the following services:

• 15:50 Slough to Windsor & Eton Central

• 16:00 Windsor & Eton Central to Slough

You may use your train ticket, at no extra cost, in either direction between Windsor & Eton Riverside and London Waterloo.

You may also use your train ticket, at no extra cost, in either direction on the following bus routes:

• First Bus - route 8: Slough (Wellington Street, stop G), Windsor (Castle, stop CD, towards Heathrow. Castle, stop CB, towards Slough), Egham (Church Road), Staines (Bus Station), Heathrow (Terminal 5).

• Carousel Buses - route 37: High Wycombe (High Street, stop R), Bourne End (Railway Station), Cookham (Railway Station. Stop RS towards Bourne End. Stop RR towards Maidenhead), Furze Platt (Queensway), Maidenhead (Railway Station. Stop RA towards Bourne End. Stop RB towards Windsor) and Windsor (Parish Church, stop HB).

• Reading Bus - The London Line 702: Slough (Wellington Street, stop H), Windsor (Castle, stop CB).

• Thames Valley Buses:

  • Route 2: Slough (Stoke Rd, Stanley Cottages), Windsor (Castle, stop CA)

  • Route 16: Maidenhead (Railway Station, stop RB), Windsor (Castle, stop CA)

  • flightline 703: Slough (Wellington Street, stop H), Windsor (Castle, stop CB)

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.