Residual disruption at Woking expected until 14:00 

Route(s) affected

Between London Waterloo and Woking / Alton / Basingstoke / Haslemere / Portsmouth & Southsea / Portsmouth Harbour / Salisbury / Yeovil Junction / Poole / Weymouth / Exeter St Davids

Description

The signalling centre at Woking has reopened following a fire alarm sounding. As service recovers, trains running through Woking may still be cancelled, delayed by up to 60 minutes or revised.

This is expected until 14:00.

Customer advice:

Long Distance & Mainline Services

These services are going to be heavily delayed and amended in both directions whilst the service is recovered back to the booked timetable:

• London Waterloo to Bournemouth/Weymouth/ Exeter St Davids

• London Waterloo to Portsmouth Harbour via Guildford and Eastleigh

• London Waterloo to Basingstoke/Alton

Suburban Services

These services are going to be heavily delayed and amended in both directions whilst the service is recovered back to the booked timetable:

• London Waterloo to Hampton Court

• London Waterloo to Guildford services running through Oxshott

• Ascot to Aldershot services via Frimley may also be delayed.

• London Waterloo to Woking

How do I get to my destination?

You can continue to travel as trains are now starting to run through the areas this signalling centre control. Train services are going to be heavily delayed up to 45 minutes through all these areas and will be heavily amended on a train by train basis to recover the service as quickly as possible. Please do keep checking journey planners.

Your ticket can be used, at no extra cost, on the following services:

• CrossCountry services between Basingstoke and Bournemouth in both directions

• Great Western Railway services between Basingstoke, Reading and London Paddington in both directions

• London Underground between Waterloo and Paddington

If you need any help with your journey, please speak to a member of staff or use a station help point.

If you would prefer to use local buses to continue your journey please check Traveline. South Western Railway tickets are not valid on local buses unless stated above.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.