Major disruption between Birmingham New Street and Wolverhampton expected until 16:00 

Route(s) affected

Between Birmingham New Street and Wolverhampton

Description

The emergency services are dealing with an incident between Birmingham New Street and Wolverhampton. Whilst they attend to the incident, all lines are closed.

Trains running between these stations may be delayed by up to 60 minutes, cancelled or revised.

Major disruption is expected until 16:00.

A visual disruption map video is available.

Avanti West Coast customer advice:

If your train is cancelled, your ticket is valid on one of the two Avanti West Coast services immediately before your booked train, or one of the two immediately after.

If you no longer wish to travel because your train is delayed or cancelled, you can request a full refund from where you bought your ticket.

CrossCountry customer advice:

Tickets will be accepted at no extra cost on:

• West Midlands Metro between Birmingham New Street and Wolverhampton

• London Northwestern Railway services between Birmingham New Street and Stafford

If you decide to travel from a different station due to this disruption and need to return to that station later, you will also be able to use your existing ticket to do this at no extra cost

Unfortunately, any seat reservations will not be carried over to another train, but Coach B, H and L are unreserved coaches on CrossCountry services (where available) so please head to them.

London Northwestern Railway and West Midlands Railway customer advice:

Tickets will be accepted at no extra cost on:

• West Midlands Metro between Birmingham New Street and Wolverhampton

• National Express West Midlands between Birmingham New Street and Wolverhampton

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.