Disruption between Wareham and Weymouth expected until the end of the day 

Route(s) affected

Between London Waterloo / Basingstoke / Eastleigh and Weymouth

Description

Animals on the railway in the Wool area means that all lines are blocked. As a result, trains running between Wareham and Weymouth may be cancelled, delayed by up to 45 minutes or revised.

Disruption is expected until the end of the day.

Customer advice:

Long distance and mainline services:

All lines between Wool and Moreton are currently blocked due to animals on the railway. As a result, the following alterations will be necessary:

• Trains finishing their journeys at Weymouth will now finish at Wareham

• Trains starting their journeys at Weymouth will be cancelled

How do I get to my destination?

• You should allow extra time for your journey and continue to check station boards and our website for the latest service updates

• If you're travelling between these stations, you may be able to get to your destination quicker by using local bus routes

• Please see the guide on claiming back taxi costs between Weymouth and Poole below

Your ticket can be used, at no extra cost, on the following services:

Rail Services:

• Great Western Railway services between Weymouth and Dorchester West in both directions

If your journey has been significantly disrupted, you can arrange your own taxi and claim the cost back through the South Western Railway website for travel between Weymouth and Poole. To make a claim, please use the dedicated form and provide:

• Your full contact details

• The date and time of your journey

• The stations you travelled from and to

• Details of the disruption and why you are making the claim

• Copies of your valid train ticket(s)

• A valid taxi receipt showing the company name, journey details including time of travel, pick up location, destination and fare paid

• Any supporting evidence, where applicable

Please note that claims must be submitted within 28 days of travel, and Smartcard customers should ensure they have correctly tapped in and tapped out where applicable.

If you need any help with your journey, please speak to a member of staff or use a station help point.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.