Disruption between Bristol Parkway and Gloucester expected until 14:00 

Route(s) affected

CrossCountry between Plymouth and Leeds, and also between Paignton / Bristol Temple Meads and Manchester Piccadilly

Great Western Railway between Weymouth / Warminster / Frome / Westbury and Gloucester, and also between Salisbury / Bristol Temple Meads and Worcester Foregate Street

Description

A train has broken down between Yate and Cam & Dursley, resulting in the line towards Gloucester being blocked. Trains running between Bristol Parkway and Gloucester may be cancelled in full, delayed by up to 30 minutes, revised to terminate at a different station on their route, or diverted.

Disruption is expected until 14:00.

Great Western Railway customer advice:

You may use your train ticket, at no extra cost, on the following:

• Alternative Great Western Railway services to travel between Bristol stations and Gloucester / Cheltenham Spa via Swindon

• CrossCountry services between Bristol stations and Cheltenham Spa - please be aware that CrossCountry services are also affected by this disruption

• Transport for Wales services between Newport (South Wales) / Severn Tunnel and Gloucester

If your train is cancelled, you may travel on either of the two services before, or two services after, your original train. If these are peak services or less flexible, you can still travel with your original ticket, at no extra cost.

You may wish to consider postponing your journey until services return to normal.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.