Disruption between York and Newcastle expected until 01:00 

Route(s) affected

between York and Newcastle

Description

The emergency services are dealing with an incident near the railway between York and Newcastle. Whilst they attend to this all lines are closed. As a result, trains running between these stations may be cancelled or delayed by up to 60 minutes.

Disruption is expected until 01:00.

TransPennine Express customer advice:

You can also use your ticket at no extra cost to travel on the following services travelling in any direction:

• Alternative TransPennine Express services between York, Manchester and Liverpool

• Avanti West Coast services between Carlisle and Preston

• Northern services between:

  • Redcar Central, Middlesbrough and Darlington

  • Newcastle and Carlisle

• TransPennine Express services between Carlisle and Manchester

You can also use your ticket at no extra cost to travel on the following services travelling in any direction, once the line re-opens:

• Alternative TransPennine Express services between York and Redcar Central

• TransPennine Express, CrossCountry and LNER services between York and Newcastle

Please be advised that other operators may also be affected by this disruption.

Ticket flexibility:

If your train is cancelled, you will be able to travel on an alternative service operated by any other participating train company, either two hours before or two hours after the original departure time of the cancelled service, in order to reach your destination.

If you decide not to travel or cannot complete your journey due to cancellations, you are entitled to a full refund from your original point of sale.

For further information and guidance please contact your train company or speak to a member of railway staff.

Check before you travel:

You can check your journey using the National Rail real-time Journey Planner.

Compensation:

You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.