Service alteration details

PAGE LAST UPDATED: 10/07/2020 21:18. Update now

Find out details about how services are running and be informed on any disruption on your journey.

LNER - Revised timetable and social distancing advice

Incident created
20/03/2020 08:23
Last updated
09/07/2020 04:27
Route affected

All LNER routes 

 
TOC(s) affected
LNER;
Description

LNER, along with the rest of the rail industry, is working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

LNER are temporarily operating a reduced timetable for those where travel is necessary. The amended timetable and additional travel advice can be found here.

There is currently no catering on board LNER trains so you are encouraged to bring your own refreshments.

LNER also have introduced an alcohol free train policy, which means that alcohol is currently not allowed onboard any LNER train.

 

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel with LNER and to support social distancing, the number of passengers able to travel on each service has been significantly reduced. Therefore, if you are travelling on LNER services you will need to make a reservation before you travel. You can book your seat reservation here.

The following stations have a one-way system in place:

  • Leeds: Please ensure you follow the social distancing measures when moving through the station
  • Peterborough: Between 06:00 and 20:00, there is a one-way system in place. To enable easier social distancing, you can enter and exit the station at different points. Please follow the signs or ask a member of staff if you are unsure
  • London Kings Cross: Customers are to exit from the gates directly opposite them. also if you are travelling on the Underground there is a one way system in place. The entrance for the underground is directly opposite the station. Please follow the floor vinyl's and signage as you leave the station

 

Waiting rooms and First Class Lounges reopened on Monday 6 July, at LNER managed stations.

Where can I find more information?

More information, including FAQs and refund information be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 31 July using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 1 August onwards, please check back nearer the time.

Twitter:
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