Service alteration details

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ScotRail - Timetable information and social distancing advice

Incident created
20/03/2020 08:51
Last updated
07/07/2020 12:24
Route affected

Across the ScotRail network

 
TOC(s) affected
ScotRail;
Description

ScotRail, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

The Scottish Government are advising against all but necessary travel, to help maintain social distancing and keep the railway for those who need it most. 

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

How is this affecting the train service?

ScotRail are operating a reduced service to ensure that vital train services for key workers can keep running throughout a prolonged coronavirus outbreak.

The timetable includes earlier and later services for NHS staff working hospitals across the country and it will deliver approximately 70% of the normal number of seats available.

What advice and information is available on crowding and social distancing?

Major stations have floor markings and other signs to outline a safe distance of two metres, while some station facilities such as waiting rooms are closed. In order to maintain a physical distance from others, please expect an increase in the time it takes to buy a ticket at a station and to board your train.

Although Ticket Offices and some ticket machines will still accept cash, you are encouraged to use card or contactless payment whenever possible.

Where can I find more information?

The latest travel advice from ScotRail can be found here.

More information, including a Q&A and refund details can be found on the NRE Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Sunday 2 August using the National Rail Enquiries real-time Journey Planner

If you are travelling from Saturday 3 August onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

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