Service alteration details

PAGE LAST UPDATED: 10/07/2020 21:15. Update now

Find out details about how services are running and be informed on any disruption on your journey.

c2c - Standard timetable in operation and social distancing advice

Incident created
20/03/2020 09:13
Last updated
09/07/2020 04:14
Route affected

Between London Fenchurch Street and Grays / Southend Central / Shoeburyness 

 
TOC(s) affected
c2c;
Description

c2c are operating a standard timetable, subject to alterations for engineering work particularly on evenings and weekends.

Although the service has increased to the maximum level possible, capacity will remain extremely limited as social distancing measures are in place.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

What advice and information is available on crowding and social distancing?

Avoid peak time travel. Currently the earliest services are the busiest, so it is better to delay your journey if you must travel. In particular Barking, London Fenchurch Street and West Ham stations are very busy before 08:00 / 08:30. As many shops begin to reopen, if you do need to travel by train please stay local and avoid peak times by travelling between 11:00 and 14:00.

Avoid the busiest services. c2c's busiest trains are some of the first services from Shoeburyness (04:15, 04:59, 05:13, 05:28, 05:34) and from Grays (05:53, 06:15, 07:17). Please avoid these services, only travel if necessary and stagger when you travel if you can. There is currently twice as much capacity available on trains arriving into central London after 08:00.

Where can I find more information?

More information about what c2c are doing to keep you safe is available here.

More information, including a Q&A and refund details can also be found on the NRE Coronavirus page.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.