Service alteration details

PAGE LAST UPDATED: 09/07/2020 00:32. Update now

Find out details about how services are running and be informed on any disruption on your journey.

CrossCountry - Revised timetable and social distancing advice

Incident created
20/03/2020 17:30
Last updated
07/07/2020 11:58
Route affected

All CrossCountry routes 

 
TOC(s) affected
CrossCountry;
Description

CrossCountry, along with the rest of the rail industry, are working to support efforts to minimise the spread of coronavirus and to keep services running for necessary travel.

Please follow the latest advice from government and public health officials and please continue to keep services clear for those who need them the most.

If it is necessary for you to travel by National Rail, you must wear a face covering (unless you are exempt), try to travel off-peak, keep a 2-metre distance from others, and carry hand sanitiser or wash your hands.

Leicester update: Please be aware should you need to travel to or from Leicester, that the Government has announced a further lockdown of the city for the next two weeks, until at least 18 July due to a rise in Covid-19 cases. CrossCountry's focus is to keep services running for those who need to travel, and they will continue to serve Leicester for those travelling for essential reasons.

 

How is this affecting the train service?

CrossCountry are operating a revised timetable from 6 July to ensure that vital train services can keep running throughout the coronavirus outbreak. CrossCountry will operate many longer trains to provide up to twice the normal capacity.

As the numbers travelling increases more time needs to be allowed at stations for people to board and alight. To achieve this while also maintaining the national railway timetable, a small number of stations will see their CrossCountry services reduced or withdrawn to allow additional time at the more heavily used stations. Trains continue to operate throughout the day on most routes at a reduced frequency and in some cases with a revised calling pattern. You can view the timetable and a list of stations affected here.

What advice and information is available on crowding and social distancing?

If you are making a journey with CrossCountry we strongly advise that you book a place on the train, as availability is limited due to social distancing. If you don’t book a place, you may not be able to travel on you preferred service. You can book a place on the train by:

 

Reservations can be made up to 5 minutes before departure. Customers are encouraged to reserve via the CrossCountry Customer Relations team or Twitter before making a journey to a staffed station.

 

Where can I find more information?

The latest advice, including how to travel safely and how to apply for a refund, can be found on CrossCountry's dedicated Coronavirus Page.

More information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

 

Check before you travel:
Monday to Fridays: You can check your journey up to and including Friday 4 September using the National Rail Enquiries real-time Journey Planner. If you are travelling midweek from Monday 7 September onwards, please check back nearer the time.

Weekends: You can check your journey on Saturdays and Sundays up to and including Sunday 12 July using the National Rail Enquiries real-time Journey Planner. If you are travelling at weekends from Saturday 18 July onwards, please check back nearer the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

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