Service alteration details

PAGE LAST UPDATED: 02/10/2020 00:39. Update now

Find out details about how services are running and be informed on any disruption on your journey.

CrossCountry - Revised timetable and social distancing advice

Incident created
20/03/2020 17:30
Last updated
01/10/2020 09:17
Route affected

All CrossCountry routes.   

 
TOC(s) affected
CrossCountry;
Description

CrossCountry are operating a reduced timetable, in line with current passenger demand and government guidelines.

Please continue to follow the latest advice from government and public health officials. If you do travel by National Rail, please consider travelling at quieter times, carry hand sanitiser and follow social distancing guidelines. You must also wear a face covering, unless you are exempt.

How is this affecting the train service?

CrossCountry are running a special timetable to keep services running throughout the coronavirus pandemic. CrossCountry will operate many longer trains to provide up to twice the normal capacity.

As more people return to work and education over the coming weeks, CrossCountry have made some changes and strengthened their timetables to support this additional demand. This includes returning to some stations for the first time since March. You can view the timetable here.

What advice and information is available on crowding and social distancing?

You must make a seat reservation when you purchase your ticket. Each customer will receive a reservation which will include your seat number and coach detail.

This change means that more customers are able to travel as part of CrossCountry's safer travel pledge. The seat reservations will allow you to socially distance from other customers, with the allocation of a window seat. Please stick to your reservation to ensure that everyone can travel safely.

For customers who have already bought a ticket, you can book a seat reservation on the train by:

 

Reservations can be made up to 5 minutes before departure. Customers are encouraged to reserve via the CrossCountry Customer Relations team or Twitter before making a journey to a staffed station.

Where can I find more information?

The latest advice, including how to travel safely and how to apply for a refund, can be found on CrossCountry's dedicated Coronavirus page. This page also contains the latest information about local restrictions across their network.

More information can also be found on the National Rail Enquiries Coronavirus page.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus.

Check before you travel:
You can check your journey up to and including Friday 11 December using the National Rail Enquiries real-time Journey Planner.

If you are travelling from Saturday 12 December, please check back nearer to the time.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

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