Service alteration details

PAGE LAST UPDATED: 26/01/2022 04:28. Update now

Find out details about how services are running and be informed on any disruption on your journey.

Amended Great Western Railway timetable until further notice

Incident created
05/01/2022 07:20
Last updated
21/01/2022 04:14
Route affected

Great Western Railway services across the network

 
TOC(s) affected
Great Western Railway;
Description

A reduced temporary timetable is in operation across the Great Western Railway network because of higher than usual levels of staff being absent or self-isolating due to COVID-19. 

The temporary timetable came into effect on Saturday 8 January, ensuring that Great Western Railway can provide the majority of their usual, planned trains, and drastically reduce the number of short notice cancellations. 

A summary list of the amended services can be found on Great Western Railways website.

Trains across the Great Western Railway network may also be subject to short-notice cancellations and alterations. Some trains may start later or finish earlier than originally planned, and there will be a number of planned cancellations throughout the day in order to provide a more robust timetable. Some services may be busier than normal. 

Customer Advice:

If it is necessary to change your journey plans, the Book with Confidence scheme has been extended until the end of March so that you can change your travel plans up to the evening before departure without being charged a fee, or if you choose not to travel you are able to receive a refund on your unused ticket.

Customers with booked tickets are able to travel on services before and after a cancelled train.

Check before you travel:

If you are travelling on days up to and including Saturday 29 January, you can check your journey using the National Rail Enquiries real-time Journey Planner.

If you are travelling on days from Sunday 30 January onwards, please check back closer towards your intended time of travel.

You should check your journey before travelling for any short notice changes.

Twitter:
If you would like to follow this incident on Twitter, please use #GWRChanges

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

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