Crystal Palace

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.4
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Lift platforms 1-4
The lift car dimensions are sufficient for a wheelchair user and their companion.
The lift has audible announcements.
The buttons are also in Braille.
There is an emergency alarm button in easy reach for all users.
What is the height of the handrail in metres: 0.9
The lift has a separate entrance and exit door.

How many individual seats (Benches count as 1): 3

How many individual seats (Benches count as 1): 8

How many individual seats (Benches count as 1): 4

Lift platforms 5 and 6
The lift car dimensions are sufficient for a wheelchair user and their companion.
The lift has audible announcements.
The buttons are also in Braille.
There is an emergency alarm button in easy reach for all users.
What is the height of the handrail in metres: 0.9
The lift has a separate entrance and exit door.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.1
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Lift to platform 1
The lift car dimensions are sufficient for a wheelchair user and their companion.
The lift has audible announcements.
The buttons are also in Braille.
There is an emergency alarm button in easy reach for all users.
What is the height of the handrail in metres: 0.9
The lift has a separate entrance and exit door.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 2
Prepaid tickets can be collected.

How many individual seats (Benches count as 1): 5

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.2
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.4
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

How many individual seats (Benches count as 1): 8

How many individual seats (Benches count as 1): 8

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.2
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Restaurant
The approach to the building will not cause difficulty for any users.
There is more than one entrance into the building.
The main entrance is the most accessible for wheelchair users.
Please detail the location of the most suitable entrance for wheelchair users.:
From the station concourse.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There are double doors.

There are unisex accessible toilet facilities available.
The door width is adequate.
The main entrance doors of the toilet are not automatic.
The entrance door to the toilet opens out.
The door is light enough to open easily.
The toilets are kept locked.
The toilets require a RADAR Key.
The toilet layout is suitable for left-handed transfers.
There are grab rails present.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.1
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

There are double doors.
The door(s) are left open.
The doorway is wide enough for all users.

There are male toilet facilities available.

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

There are female toilet facilities available.

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

Ticket counter
How many windows: 2

Car park
The car park is close to the building.
No of Accessible spaces: 2
There is no vehicle height restriction barrier at the entrance to the car park.
There is not a safe accessible route to the pavement or designated pedestrianised zone from the parking bay.
A wheelchair user can get from the parking area to the station without assistance.
The car park surface is smooth and even.
The footpath routes from the designated parking/drop off point are on an even surface.

Main entrance
This is an entrance and exit.
There is no safe crossing.

Stairs to platforms 3 and 4
The stairs are not outdoors.
No of steps: 27

Shelter
There are seats in the shelter.

Multi-Stairs Platform 2
The stairs are outdoors.
Number of Steps: 16,11

Multi-Stairs Platform 1
The stairs are outdoors.
Number of Steps: 17,12

Stairs to intermediate level bridge
The stairs are not outdoors.
Number of Steps: 13,21
The steps have handrails.
What is the height of the handrail in metres: 0.9
The handrail is continuous.
The steps and the immediate area are well lit.

Shelter

Shelter
There are seats in the shelter.

Shelter

Multi-Stairs Bridge to Platforms 5 and 6
The stairs are not outdoors.
Number of Steps: 20,22,21

Lift landing platforms 1-4

Walkway

Ticket Gates
Staff are available at the ticket gates to provide assistance.

Platform 5 and 6 lift landing

Victorian Ticket Hall (Not in use)

Landing

Station forecourt

Intermediate level bridge

Station Road

Platform Number: 4
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 6
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Platform Number: 5
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Fire escape

Station Front

Platform Number: 1
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Platform Number: 3
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.

Platform Number: 2
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.