Maidstone West

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

There are double doors.
The door(s) are left open.
The doorway is wide enough for all users.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.2
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Cycles are stored in Racks
How many cycle racks: 30
The cycle racks are not covered.

Taxi

There are female toilet facilities available.
The toilets are not on level access.

How many individual seats (Benches count as 1): 5

There are double doors.
The door(s) are left open.
The doorway is wide enough for all users.

How many individual seats (Benches count as 1): 3

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.2
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

The vending machine contains sweets.

There are male toilet facilities available.
The toilets are not on level access.

Car Park Entrance
This is an entrance and exit.
There is no safe crossing.

Ticket Counter
How many windows: 1
There is an induction loop available.
The chip and PIN pad can be moved
Wheelchair users can access all visitor areas and move around without obstruction.

Ticket Hall Entrance
This is an entrance and exit.
There is no safe crossing.

Platform 2 stairs
The stairs are not outdoors.
No of steps: 13

Bridge stairs
The stairs are not outdoors.
No of steps: 8

Ramp
Distance in metres: 4
The ramp has a shallow gradient.

Platform 1 multi-stairs
The stairs are outdoors.
Number of Steps: 12,8
There is a visual contrast between the step edge and the tread.

Pavement

Bridge

Landing

Station Building

Station Building

Concourse
There is staff assistance available.
Staff are available during these times; 0615-1250 Mon-Sat.
There are seats available for people to rest.
Wheelchair users can get to all areas of the hall.
There are arrivals information screens.
There are departure information screens.

Residential Area

Pavement

Platform Number: 1
There is staff assistance available on the platform.
Staff assistance is only available during peak hours.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 2
There is staff assistance available on the platform.
Staff assistance is only available during peak hours.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Car Park
No of Accessible spaces: 2
There is no vehicle height restriction barrier at the entrance to the car park.
A wheelchair user can get from the parking area to the station without assistance.