Moorgate

How many are there: 2

Excess Fares Counter
How many windows: 1
There are no low counters available for wheelchair users.
Some customers may find the counter too high, the height at its lowest point is 1.17m.
There is an induction loop available.

How many are there: 1

Moorgate East Side Entrance
There are alternative entrances that lead into the underground side of the station however all have steps leading down to the platforms.
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.

The ticket machine accepts coins only.
How many of this type of machine are there: 4
Prepaid tickets cannot be collected.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 3
Prepaid tickets cannot be collected.

Escalator from ticket hall to Northern line
The escalator travels up.

London Underground Northern Line

Escalator from Northern line to Ticket Hall
The escalator travels up.

Escalator from ticket hall to National Rail platforms
The escalator travels down.

Escalator from National Rail platforms to ticket hall
The escalator travels up.

London Underground Hammersmith & City, Metropolitan and Circle lines

News update
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user cannot enter the building unaided.
The shop entrance is narrow and not accessible for wheelchair users.
The access is level.
A parent with a pushchair or pram cannot enter the building unaided.
There are no steps into the building.

Ticket Counter
How many windows: 2
There is an induction loop available.
Wheelchair users can access all visitor areas and move around without obstruction.

Moorgate East Side Entrance
There are alternative entrances that lead into the underground side of the station however all have steps leading down to the platforms.
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.

Ticket Gates adjacent to Hammersmith & City and Circle lines access point
The ticket gates are not staffed.
An accessible ticket gate entrance is not provided.
Access can be gained when the ticket gates are unmanned.
The ticket gate is automatic.

Ticket Gates in front of escalators to national rail platforms
Staff are available at the ticket gates to provide assistance.

Ticket Gates adjacent to ticket machines
Staff are available at the ticket gates to provide assistance.
An accessible ticket gate entrance is not provided.
Access can be gained when the ticket gates are unmanned.
The ticket gate is automatic.

Stairs from landing to concourse
The stairs are not outdoors.
No of steps: 10

Ticket Gates adjacent to Ticket Counter
Staff are available at the ticket gates to provide assistance.

Stairs from entrance to landing
The stairs are not outdoors.
Number of Steps: 6,13

Corridor

Landing

Stairs from ticket hall towards National Rail platforms
The stairs are not outdoors.
Number of Steps: 17,16,9

Spiral-stairs to platform 10
The stairs are not outdoors.
Number of Steps: 15,15

Corridor

Building

Corridor

Northern line

Hammersmith & City, Metropolitan and Circle lines

Moorgate

National Rail platforms 9 and 10

Ticket Hall
There is staff assistance available.
There are areas of the hall that wheelchair users would not be able to get to.
Please be aware there is no step free access into the ticket hall from street level.
There are no arrivals information screens.
There are no departure information screens.

How many individual seats (Benches count as 1): 1

How many individual seats (Benches count as 1): 6

How many individual seats (Benches count as 1): 1

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.6
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

How many individual seats (Benches count as 1): 2

How many individual seats (Benches count as 1): 3

London Underground Northern line from National Rail platforms

Access to National Rail platforms from Northern line

Escalator from Northern line to National Rail platforms
The escalator travels up.

Escalator from ticket hall to National Rail platforms
The escalator travels down.

Escalator from National Rail platforms to Northern line
The escalator travels down.

Escalator from National Rail platforms to ticket hall
The escalator travels up.

Corridor

Spiral-stairs to platform 10
The stairs are not outdoors.
Number of Steps: 15,15

Area between platforms

Platform Number: 9
There is staff assistance available on the platform.
There are no train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are not available – please contact the station operator for assistance.

Platform Number: 10
There is staff assistance available on the platform.
There are no train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are not available – please contact the station operator for assistance.