New Malden

Ohaio Take away
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 5
Prepaid tickets can be collected.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.3
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Puccinos Coffee Shop
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

How many are there: 1

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 1
Prepaid tickets can be collected.

How many individual seats (Benches count as 1): 4

The vending machine contains sweets. The vending machine contains cold drinks.

How many individual seats (Benches count as 1): 4

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.3
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

News Agent
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

There are female toilet facilities available.
The toilets are not on level access.

Waiting Room
Wheelchair users can access all visitor areas and move around without obstruction.

There are male toilet facilities available.

Ticket Gates
Staff are available at the ticket gates to provide assistance.

Station Avenue Entrance
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.
Wheelchair users can use the entrance unaided.

Ticket Counter
How many windows: 2

Coombe Road Entrance
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.
Wheelchair users may need assistance using the entrance.
There are steps inside the entrance.

Stairs to the Main Entrance
The stairs are not outdoors.
No of steps: 6

Coombe Road Entrance
This is an entrance and exit.
There is no safe crossing.
There are no entry doors.
Wheelchair users may need assistance using the entrance.
There are steps inside the entrance.

Ohaio Take away
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

Platform 4 stairs
The stairs are not outdoors.
Number of Steps: 14,13
There is a visual contrast between the step edge and the tread.

Multi-Stairs to Platform 1
The stairs are not outdoors.
Number of Steps: 15,13
There is a visual contrast between the step edge and the tread.

Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.

Commercial Area

Subway

Season Ticket Holders Car Park

Pavement

Coombe Road.

Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.

Platform Number: 4
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are not available – please contact the station operator for assistance.

Platforms 2 and 3 (Disused)

Platform Number: 1
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are not available – please contact the station operator for assistance.