Richmond (London)

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.3
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

How many are there: 1

Village Klean
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There is a single door.

How many are there: 2

AMT Coffee
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

Photos

There are unisex accessible toilet facilities available.
The main entrance doors of the toilet are not automatic.
The entrance door to the toilet opens out.
The toilets are kept locked.
The toilets require a RADAR Key.
There are grab rails present.
There is an assistance alarm provided.
There is a large cubicle available.
The cubicle is large enough for parents travelling with children.

West Cornwall Pasty Co.
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

How many individual seats (Benches count as 1): 12

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 4
Prepaid tickets can be collected.

The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
There are two vending machines next to each other.

There are female toilet facilities available.

How many are there: 1

The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
There are two vending machines next to each other.

How many individual seats (Benches count as 1): 16

How many individual seats (Benches count as 1): 12

Lift for platform 1
The lift is in a non public area and a member of staff is required to escort customers when needed.

Cycles are stored in Racks
How many cycle racks: 16
The cycle racks are covered.
10 of the cycle racks are covered.

Bagels Already
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There are double doors.

How many individual seats (Benches count as 1): 8

M&S Simply food
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

How many are there: 2

Unable to assess at time of audit.

Puccino's
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The counter may he too high for some customers.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

How many are there: 1

Puccino's
The approach to the building will not cause difficulty for any users.
There is one entrance into the building.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.
There are double doors.

How many are there: 2

The ticket machine accepts payment cards only.
How many of this type of machine are there: 6
Prepaid tickets can be collected.

The ticket machine accepts payment cards only.
How many of this type of machine are there: 2
Prepaid tickets can be collected.

The ticket machine accepts coins and payment cards.
How many of this type of machine are there: 2
Prepaid tickets can be collected.

How many individual seats (Benches count as 1): 8

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.35
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

Lift on lower concourse
The lift is in a non public area and a member of staff is required to escort customers when required.

There are double doors.
The doors can only be opened with staff assistance.
The door(s) open outwards.
The doorway is wide enough for all users.

WHSmith
The approach to the building will not cause difficulty for any users.
There is more than one entrance into the building.
The main entrance is the most accessible for wheelchair users.
Please detail the location of the most suitable entrance for wheelchair users.:
The entrance from the concourse is most accessible.
A wheelchair user can enter the building unaided.
The access is level.
A parent with a pushchair or pram can enter the building unaided.
There are no steps into the building.

There are male toilet facilities available.

Taxi & Drop Off
The drop off point is clearly signed from the main entrance and/or from the approach to the station.
There is not enough room to accommodate safe side and rear loading.
Please be aware that there is not direct level access from the drop off point to the pavement or designated pedestrianised area.
The route to the drop kerb involves crossing the carriageway.
Please be aware that the footpath routes from the designated parking/drop off point are not on an even surface.
The route from the designated drop off point is Via an incline.
The ramp/incline is shallow

The vending machine contains sweets. The vending machine contains cold drinks. The vending machine contains food.
There are two vending machines next to each other.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.3
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

There are female toilet facilities available.

There are double doors.
The doors are kept locked and a member of staff is required to escort customers to the lifts.
The door(s) open inwards.
The doorway is wide enough for all users.

The Help Point is white.
What is the measurement of the Help point from floor to button in metres: 1.35
The Help Point has an induction loop fitted.
There is contact options for both Information and Emergencies.

How many individual seats (Benches count as 1): 8

London Underground District line

Stairs to Main Entrance B
The stairs are outdoors.
No of steps: 1
The steps do not have handrails.

Main Entrance
This is an entrance and exit.
There is no safe crossing.

Stepped Main Entrance
This is an entrance and exit.
There is no safe crossing.

Car Park Entrance
This is an entrance and exit.
There is no safe crossing.

Ticket Gates on bridge
Staff are available at the ticket gates to provide assistance.

Ticket Counter

Ticket Gates in lower concourse
Staff are available at the ticket gates to provide assistance.

Stairs between upper and lower concourse
The stairs are not outdoors.
Number of Steps: 9,15
There is a visual contrast between the step edge and the tread.

Stairs in lower concourse to bridge
The stairs are not outdoors.
Number of Steps: 13,12
There is a visual contrast between the step edge and the tread.

Stairs for Platform 1
The stairs are not outdoors.
Number of Steps: 12,12
There is a visual contrast between the step edge and the tread.

Station Building

Lift Corridor

Station Building

Lift Corridor
This corridor can only be accessed with a member of staff.

Bridge

Kew Road

Car Park Access Road

Upper Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.

Platform Number: 3
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Underground District line platforms 6 and 7

Platform Number: 1
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Car Park
No of Accessible spaces: 1
There is no vehicle height restriction barrier at the entrance to the car park.
A wheelchair user cannot get from the parking area to the station without assistance.
There are no drop kerbs leading from the car park to the pavement outside the entrance.

Platform Number: 4
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 5
There is no staff assistance on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.
Boarding ramps are available – please contact the station operator to book assistance.

Platform Number: 2
There is staff assistance available on the platform.
There are train announcements.
There are display boards on this platform.
The display boards show the next departure.
The display boards show the next few departures.

Lower Concourse
There is staff assistance available.
Wheelchair users can get to all areas of the hall.
There are no arrivals information screens.
There are departure information screens.