Crystal Palace (CYP)
Managed by London Overground
Station facilities
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Station seating facilities
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Trolleys
-
Refreshments
Note In ticket hall and on platform 1 -
ATM machine
-
Toilets
Toilets Disabled toilet beyond gateline in ticket hall Other toilets on Platform 1 -
Pay phone
-
Internet
Public Wi-Fi Yes -
Post box
-
Tourist information office
-
Shops
Shops Passport Photo Booth
Crystal Palace
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Outside the station entrance
- Storage spaces
- 20
- Storage CCTV
- Yes
- Car Park
- Station Car Park
- Address
-
-
-
- Opening hours
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Monday - Sunday 24 Hours a Day
- Number of spaces
- 13 with 1 accessible spaces available
- Accessible car park equipment
- Wheelchair users may require assistance using car park equipment at this station
- Free of charge
- No
- Daily rate
- £5.20
- Weekly rate
- £21.50
- Monthly rate
- £82.00
- Annual rate
- £730.00
- CCTV Coverage
- No
- Taxi
-
Information on taxis from this station is available at www.traintaxi.co.uk
- Impaired mobility set down / pick up points available
- Yes
-
In Car Park
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:20 - 19:45
Saturday 06:45 - 20:10
Sunday 07:45 - 16:20
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at either ticket office or ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Penalty fares
- Penalty fares apply for London Overground Southern
- London fare zone
- Zone 3/4
Staffing and general services
- Information available from staff
- Yes - from ticket office
- Information services - opening times
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Monday - Friday 05:00 - 00:46
Saturday 05:21 - 01:22
Sunday 06:30 - 00:36
Customer service staff are available from start until end of service, 7 days a week
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
- Lost Property
- Yes
- Customer Services
-
0343222123
- Ticket gates
- Yes
- CCTV
- Yes
- Location for Rail Replacement Services
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Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon
Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge
Facilities
- ATM Machine
- No
- Public Wi-Fi
- Yes
- Refreshment facilities
- Yes
- In ticket hall and on platform 1
- Shops
- Yes
- Type of shops available
- Passport Photo Booth
- Toilets
- Yes
- Toilets Location
- Disabled toilet beyond gateline in ticket hall Other toilets on Platform 1
- Accessible toilets
- Yes
- Baby changing facilities
- Yes
- Baby changing facilities location
- Female toilets
- National key toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- Customer service staff are available from start until end of service, 7 days a week
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
- Accessibility category A. This station has step-free access to all platforms
- Wheelchairs available
- No
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