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Elephant & Castle (EPH)

Elephant & Castle station, Elephant Road, Camberwell, London, SE17 1LB

Live trains

Radio buttons live-trains-finder-type

Ticket Office

Opening Hours
  • Opening Hours,Monday to Friday: 07:00 - 20:10
  • Opening Hours,Saturday: 06:40 - 20:10
  • Opening Hours,Sunday: 09:10 - 18:40
London Fare Zone

Zone 1/2

Ticket Machines

Yes

Collect tickets bought online
  • Collect tickets at Ticket Machine
Accessible ticket machines

Available

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Oyster Pay as you go Information

Purchase Oyster card here

No

Load Oyster Pay as you go here
  • Load Oyster card at Ticket Machine
Use Oyster Pay as you go here

Yes

Pay as you go note

Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.

Smartcards

Smartcards issued at this station

Yes

Smartcard tickets
  • No
Smartcard validators

Yes

Smartcard note

For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.

Information Available

  • Yes - from help point

Customer Information

  • Departure Screens
  • Live service information

Information Services Opening Times

  • Information Services Opening Times,Monday to Friday: 05:00 - 00:30
  • Information Services Opening Times,Saturday: 06:00 - 00:30
  • Information Services Opening Times,Sunday: 09:00 - 00:00

Staff Help Available

  • Staff Help Available,Monday to Friday: 05:00 - 00:30
  • Staff Help Available,Saturday: 06:00 - 00:30
  • Staff Help Available,Sunday: 09:00 - 00:00

Customer Help Points

Yes

The Assistance Meeting Point is by the Ticket Office.

Left Luggage

Unavailable

Lost Property

Available

If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.

Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.

If you have found an item of lost property, please hand it in to a member of staff.

CCTV at the Station

Yes

Help Point location

There are Help Points

Live service information

Announcements are made both visually and audibly

Induction loop availability

Induction loops are at designated listening areas

Station Accessibility

Step-free access

This station does not have step-free access to any platform.

This is a Category C station: This station does not have step-free access.

The Assistance Meeting Point is by the Ticket Office.

This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

Ticket barriers and gates

Available

Accessible ticket machines

Available

All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.

Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.

Induction loop

Yes

Ramp for train access

Unavailable

There is no ramp available to provide level access between train and platform at this station.

Accessible Toilets

Unavailable

Waiting rooms

Available

Heated waiting areas are available on platforms 2, 3 and 4 during staffed hours.

Seating area

Available

Wheelchairs available

Unavailable

Tactile paving on platform edges

There are tactile warnings on all platforms

Getting to and from the station

Accessible taxis here

Unavailable

Impaired mobility set down/pick-up point available

Unavailable

Staff Help

Staff help available
  • Staff help available,Monday to Friday: 05:00 - 00:30
  • Staff help available,Saturday: 06:00 - 00:30
  • Staff help available,Sunday: 09:00 - 00:00
Customer Help Points

Yes

The Assistance Meeting Point is by the Ticket Office.

Helpline
  • Helpline,Monday to Sunday: Available

The assisted travel helpline is not available on Christmas Day.

0800 058 2844

If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point

  • Calling our freephone number: 0800 058 2844

  • Texting us on 0800 138 1018

Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

For further information on assisted travel please see:

Accessibility at the station - Thameslink.

Help Point location

There are Help Points

Toilets

Available

Located on platform 2. These toilets are open during staffed hours only.

Accessible Toilets

Unavailable

Baby Changing

Available

Facilties may only be available when the station is staffed.

Waiting Rooms

Available

Heated waiting areas are available on platforms 2, 3 and 4 during staffed hours.

Seating Area

Available

ATM

Available

ATM located in ticket hall

Refreshment Facilities

Available

Public Telephones

No

Public Wi-Fi

Unavailable

There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.

There are no cycle storage facilities available at this station

Bicycle Hire

Cycle Hire Information

There are no cycle hire facilities at this station

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