Elephant & Castle (EPH)
Elephant & Castle station, Elephant Road, Camberwell, London, SE17 1LB
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 07:00 - 20:10
- Opening Hours,Saturday: 06:40 - 20:10
- Opening Hours,Sunday: 09:10 - 18:40
London Fare Zone
Zone 1/2
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Oyster Pay as you go Information
Purchase Oyster card here
No
Load Oyster Pay as you go here
- Load Oyster card at Ticket Machine
Use Oyster Pay as you go here
Yes
Pay as you go note
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued at this station
Yes
Smartcard tickets
- No
Smartcard validators
Yes
Smartcard note
For more information on using the Key smartcard, please visit the Key smartcard webpage on the Thameslink website.
Information Available
- Yes - from help point
Customer Information
- Departure Screens
- Live service information
Information Services Opening Times
- Information Services Opening Times,Monday to Friday: 05:00 - 00:30
- Information Services Opening Times,Saturday: 06:00 - 00:30
- Information Services Opening Times,Sunday: 09:00 - 00:00
Staff Help Available
- Staff Help Available,Monday to Friday: 05:00 - 00:30
- Staff Help Available,Saturday: 06:00 - 00:30
- Staff Help Available,Sunday: 09:00 - 00:00
Customer Help Points
Yes
The Assistance Meeting Point is by the Ticket Office.
Left Luggage
Unavailable
Lost Property
Available
If you have lost something at a Thameslink station or onboard a Thameslink train, please visit the Thameslink Website and use the webform to register your lost item.
Some Thameslink trains serve stations which are managed by other train operators (see below). You should consider logging your lost item with them, just in case it's been handed in at one of their stations.
South Western Railway (for Wimbledon)
If you have found an item of lost property, please hand it in to a member of staff.
CCTV at the Station
Yes
Help Point location
There are Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station does not have step-free access to any platform.
This is a Category C station: This station does not have step-free access.
The Assistance Meeting Point is by the Ticket Office.
This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Ticket barriers and gates
Available
Accessible ticket machines
Available
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts.
Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station.
Induction loop
Yes
Ramp for train access
Unavailable
There is no ramp available to provide level access between train and platform at this station.
Accessible Toilets
Unavailable
Waiting rooms
Available
Heated waiting areas are available on platforms 2, 3 and 4 during staffed hours.
Seating area
Available
Wheelchairs available
Unavailable
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Staff Help
Staff help available
- Staff help available,Monday to Friday: 05:00 - 00:30
- Staff help available,Saturday: 06:00 - 00:30
- Staff help available,Sunday: 09:00 - 00:00
Customer Help Points
Yes
The Assistance Meeting Point is by the Ticket Office.
Helpline
- Helpline,Monday to Sunday: Available
The assisted travel helpline is not available on Christmas Day.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Trains calling at this station do not have on board staff. Alternatively, you can arrange assistance by:
Pressing the “emergency & assisted travel” button on a station Help Point
Calling our freephone number: 0800 058 2844
Texting us on 0800 138 1018
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
Help Point location
There are Help Points
Toilets
Available
Located on platform 2. These toilets are open during staffed hours only.
Accessible Toilets
Unavailable
Baby Changing
Available
Facilties may only be available when the station is staffed.
Waiting Rooms
Available
Heated waiting areas are available on platforms 2, 3 and 4 during staffed hours.
Seating Area
Available
ATM
Available
ATM located in ticket hall
Refreshment Facilities
Available
Public Telephones
No
Public Wi-Fi
Unavailable
There is no WIFI at this station. However, WIFI is available onboard some trains which serve this station. More information about onboard WIFI can be found on the Thameslink website.
There are no cycle storage facilities available at this station
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Please click the link for details regarding the rail replacement bus location.
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below.