Elephant & Castle (EPH)

Managed by Thameslink 

 
Elephant & Castle station
Elephant Road
Camberwell
London
SE17 1LB
 

Station facilities

  • Station seating facilities

    Station seating facilities Heated waiting areas are available on platforms 1 and 4
  • Trolleys

  • Refreshments

  • ATM machine

    ATM machine ATM located in ticket hall
  • Toilets

    Toilets
  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Elephant & Castle

Stations made easy

Route planning around the station including maps and platforms

Show [EPH] route

 

Getting to and from the station

 
Car Park
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
No
Accessible taxis
No
Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 07:00 - 20:10
Saturday 06:40 - 20:10
Sunday 09:10 - 18:40
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
All Thameslink ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be so please check the station access note for further details
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
Yes
Smartcards top-up
Smartcards validators
Yes
For more information on using the Key smartcard, please visit: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 
London fare zone
Zone 1/2

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 05:00 - 00:30
Saturday 06:00 - 00:30
Sunday 09:00 - 00:00
 
Passenger Information Systems
Departure screens, Announcements
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item. If you have found an item of lost property, please hand it in at any of our ticket offices.
Monday - Sunday 24 Hours a Day
thameslinkrailway.com/lostproperty
CCTV
Yes
Location for Rail Replacement Services
Rail replacement bus stop locations are shown in the 'Getting to and from the station' section under 'onward travel'.

Facilities

 
ATM Machine
Yes
ATM located in ticket hall
Public Wi-Fi
Yes
Find WiFi Hotspots around this station
Toilets
Yes
Accessible toilets
No
Baby changing facilities
Yes
Baby changing facilities location
 
National key toilets
No
Waiting Rooms
Yes
Waiting rooms location
Heated waiting areas are available on platforms 1 and 4
Waiting rooms opening hours

Waiting areas may only be available during staffed hours at some locations

Accessibility and mobility access

 
Helpline Contact
If you require assistance on your journey, please contact our assisted travel helpline to discuss your requirements on: Email - [email protected] | Phone - 0800 058 2844 | Textphone - 0800 138 1018
Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes
There is no ramp available to provide level access between train and platform at this station
Staff help available opening times
Monday - Friday 05:00 - 00:30
Saturday 06:00 - 00:30
Sunday 09:00 - 00:00
Ramp for train access
No
Step free access coverage
No
Step free access note
This is a Category C station: This station does not have step-free access.

Assistance Meeting Point is the Ticket Office.

This station doesn't have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.
Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
Show [EPH] route

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