Folkestone Central (FKC)

Managed by Southeastern 

 
Folkestone Central station
Station Approach
Folkestone
Kent
CT19 5HB
 

Station facilities

  • Station seating facilities

    Station seating facilities on platforms
  • Trolleys

  • Refreshments

    Note Buffet
  • ATM machine

  • Toilets

    Toilets Platform 1 - Available during staffing hours
  • Pay phone

    Pay phone Cards and Coins
  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Folkestone Central

Stations made easy

Route planning around the station including maps and platforms

Show [FKC] route

 

Station Message: Alert!

On weekdays, the busiest times at this station are generally between 06:30 and 07:30

Getting to and from the station

 
PlusBus ticketing available for this location. For details of ticket prices and bus information, click here.

Bicycle parking

Stands
Storage sheltered
Yes
Storage location
front of station, by car park
Storage spaces
58
You may leave your cycle in the rack provided however you do so at your own risk.
Storage CCTV
No
Car Park
Station Car Park
Operator
Saba Park Solutions UK Limited
Phone number
03301 235 247
Email address
customersupport.uk@sabagroup.com
Note

From 1st June - new off peak evening rate (after 18:00) - £1.50

Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Number of spaces
70  with 3 accessible spaces available
Parking is free for disabled customers displaying a valid Blue Badge in any car parking space 
Free of charge
No
Daily rate
£3.80
Off peak rate
£3.00
Saturday rate
£2.30
Sunday rate
£1.00
Weekly rate
£17.20
Monthly rate
£63.50
3 Monthly rate
£186.00
6 Monthly rate
£363.00
Annual rate
£667.20

From 1st June - new off peak evening rate (after 18:00) - £1.50

CCTV Coverage
Yes
Onward travel information

Information to plan your onward journey is available in a printable format here

Taxi

There is a taxi rank situated near the front of the station

Accessible taxis

Accessible taxis are available to book

Impaired mobility set down / pick up points available
Yes

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:00 - 19:00
Saturday 06:00 - 19:00
Sunday 08:10 - 17:40

This station is not continuously staffed please see staffing times for details of when staff are available.

Location

On way in to access trains

Height adjusted ticket office counter
Height adjusted ticket counter is available at this station
Height adjusted ticket office counter note
There are standing height and wheelchair height ticket counters available.
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note

In the booking hall

Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
Yes
Smartcards top-up
Yes, at either ticket office or self-service ticket machine
Smartcards validators
Yes

 Seasons, Single and Return tickets are now available digitally on The Key.  To find out more or apply online, go to www.southeasternrailway.co.uk/tickets/the-key or get a smartcard from all staffed Southeastern ticket offices.

Penalty fares
Penalty fares apply for Southeastern 

Staffing and general services

 
Information available from staff
Yes - from help point 
Information services - opening times
Monday - Friday 24 Hours a Day

Train running Information and advice on how to get assistance available through the Help Point.

 
Passenger Information Systems
Departure screens, Announcements, Arrival screens
Customer help points
Yes
In booking hall
Lost Property
Yes
Southeastern Customer Services
0345 322 7021
Customer Services
0345 322 7021
Ticket gates
Yes
CCTV
Yes
Location for Rail Replacement Services

 Bus stop outside of the station (exit station, walk down the slope and turn right. Bus stop is just beyond the bridge)

Facilities

 
ATM Machine
No
Pay phones
Yes
Pay phones type
Cards and Coins
Accessible public telephones

Public telephones are not wheelchair accessible

Refreshment facilities
Yes
Buffet
Toilets
Yes
Toilets Location
Platform 1 - Available during staffing hours
Accessible toilets
Yes
Baby changing facilities
No
National key toilets
Yes
National key toilets location
Platform 1 - Available during staffing hours
Waiting Rooms
Yes
Waiting rooms location
on platforms
Waiting rooms opening hours

Only available when staff present

Accessibility and mobility access

 
Helpline Contact
0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524
Assisted travel
Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can book assistance up to 12 hours before your journey or up to 10pm the day before - whichever is the shorter time. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point . There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.
Staff help available
Yes
*Helpline closed on Christmas Day Assistance/Help available from station staff from First to Last trains.
Staff help available opening times
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day

Assistance/Help available from station staff from First to Last trains.

Ramp for train access
Yes
Step free access coverage
Yes
Step free access note
This station has step free access to all platforms - Step free access via lift or steep ramps from main entrance.
Wheelchairs available
Yes
Wheelchairs available open hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Nearest station with more facilities CRS Code
Ashford International

Station Map

 
Station plan

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