Forest Gate (FOG)
Managed by TfL Rail
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
Toilets There is an accessible toilet at this station, located in the booking hall.
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Forest Gate
Getting to and from the station
Bicycle parking
Stands- Storage sheltered
- Yes
- Storage location
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Platform 2
- Storage CCTV
- No
- Car Park
- No
- Onward travel information
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Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- Yes
- Opening hours
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Monday - Friday 06:10 - 19:40
Saturday 06:40 - 18:40
Sunday 08:10 - 15:40
- Height adjusted ticket office counter
- Height adjusted ticket counter is available at this station
- Induction loop
- This office has an induction loop
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
- Yes, from either ticket office or self-service ticket machine
- Oystercards
- Get Oyster cards here
- Yes
- Top-up Oyster pay as you go here
- Yes, at ticket machine
- Use Oyster Pay as you go here
- Yes
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Not possible at this station
- Smartcards validators
- No
- Travelling with Contactless is available.
- Penalty fares
- Penalty fares apply for TfL Rail
- London fare zone
- Zone 3
Staffing and general services
- Information available from staff
- Yes - from help point,Yes - from ticket office
- Information services - opening times
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Staffed from first train until last.
- Passenger Information Systems
- Departure screens, Announcements
- Customer help points
- Yes
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Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.
- Lost Property
- Yes
- TfL Lost property
- Customer Services
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Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See tfl.gov.uk/terms for details)
- Ticket gates
- Yes
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Forest Gate has a Secure Station accreditation
- CCTV
- Yes
- Location for Rail Replacement Services
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Rail replacement bus services will depart from:
Romford Road Bus Stop E for Westbound services
Romford Road Bus Stop F for Eastbound services
Facilities
- ATM Machine
- No
- Toilets
- Yes
- Toilets Location
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There is an accessible toilet at this station, located in the booking hall.
- Accessible toilets
- Yes
- Baby changing facilities
- No
- National key toilets
- Yes
- National key toilets location
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An accessible toilet is located in the stations ticket hall. This toilet is operated with a radar key.
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 0343 222 1234
- Assisted travel
- We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.
- Helpline opening hours
- Staff help available
- Yes
- Staff are available to assist from the first to last train.
- Staff help available opening times
- Ramp for train access
- Yes
- Step free access coverage
- Yes
- Step free access note
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- Accessibility Category B. This station has step-free access to all platforms except platform 4.
- Staff ramp assistance is always available.
- Accessible seating is available on platforms 1&2
- Wheelchairs available
- Yes
- Wheelchairs available open hours
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Staff are available to assist from the first to last train.
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