Hendon (HEN)

Managed by Thameslink 

 
Hendon station
Station Road
Hendon
London
NW4 4PT
 

Station facilities

  • Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

    Public Wi-Fi Yes
  • Post box

  • Tourist information office

  • Shops

 
 

Hendon

Stations made easy

Route planning around the station including maps and platforms

Show [HEN] route

 

Getting to and from the station

 

Bicycle parking

Stands
Storage sheltered
No
Storage location
Next to booking office platform 1
Storage spaces
6
Storage CCTV
Yes
Car Park
Station Car Park
Operator
Saba UK - www.sabaparking.co.uk/thameslink-railway
Phone number
-
Web address
http://thameslinkrailway.com/parking
Opening hours
Monday - Friday 24 Hours a Day
Saturday 24 Hours a Day
Sunday 24 Hours a Day
Free of charge
No
CCTV Coverage
No
Onward travel information
Information to plan your onward journey is available in a printable format can be found here
Taxi
YES
Accessible taxis
No
Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Friday 06:30 - 13:00
Saturday 08:00 - 14:30
Sunday Closed
Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office has an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Accessible ticket machines note
Located by the ticket hall.
Collection of pre-purchased tickets
Yes, from ticket machine
Oystercards
Get Oyster cards here
No
Top-up Oyster pay as you go here
Yes, at ticket machine
Use Oyster Pay as you go here
Yes
You can top up pay-as-you-go on Oyster using the self service ticket machines. Oyster Cards cannot be purchased at this station.
Smartcards
Smartcards issued
No
Smartcards validators
Yes
Smartcards are available online at: www.thameslinkrailway.com/thekeysmartcard
Penalty fares
Penalty fares apply for Thameslink 
London fare zone
Zone 3/4

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Friday 06:20 - 13:10
Saturday 07:50 - 14:40
Sunday Closed
 
Customer help points
Yes
Lost Property
Yes
Please visit www.thameslinkrailway.com/lostproperty and use the webform to register your lost item.
Monday - Sunday 07:00 - 22:00
thameslinkrailway.com/lostproperty
Ticket gates
No
CCTV
Yes
Location for Rail Replacement Services

The main road outside the station, bus stop on the railway bridge.

Facilities

 
ATM Machine
No
Public Wi-Fi
Yes
Find WiFi Hotspots around this station
Toilets
No
Waiting Rooms
No

Accessibility and mobility access

 
Helpline Contact
See below.
Assisted travel

Booked Assistance
If you need assistance with boarding and alighting from trains, navigating the station, or accessing station services, please let us know at least 24 hours before you plan to travel, so we can make sure staff are available. You can book assistance quickly and easily online, or give us a call:
Online at: www.thameslinkrailway.com
Telephone: 0800 058 2844
Textphone: 0800 138 1018
SMS Text*: 07860 034 269
Email: assistedtravel@thameslinkrailway.com.
Our assisted travel helpline is open every day from 7.00am to 10.00pm, except on Christmas Day.
* SMS text service available at following times Monday to Friday – 7am to 8pm, Saturday – 7am – 3:30pm, Sunday – 8am to 4:30pm for queries. Please use other options for bookings and more complex queries. If you are departing from this station and have booked assistance, please report to the Ticket Office, or press a Help Point 'Emergency' button, 20 minutes before your train is due to leave.

Your assistance will be provided by station staff. Please note that Thameslink train services at this station do not have on-board staff able to provide assistance.

Unbooked Assistance
We can provide a platform-train ramp at this station when staffed, whether or not you have booked assistance. To request use of a ramp please speak to station staff or use the Help Points on platforms. If you are travelling to or from this station when it is unstaffed, please let us know at least 24 hours before travel and we will make sure a ramp is available.
For other types of unbooked assistance, station staff will provide this to disabled and older people wherever reasonably practicable, and as soon as possible (there may be a delay in providing assistance as staff may have other duties). 

Helpline opening hours
Monday - Sunday 07:00 - 22:00

The assisted helpline is not available on Christmas Day.

Staff help available
Yes

Staff help available Monday-Friday 06:20 - 13:10; Saturday 07:50 - 14:40; Sunday unstaffed. 

Ramp for train access
Yes
Step free access coverage
No
Step free access note
This station has step-free access from the car park to Platform 1 (for trains towards London St Pancras International). There are steps to all other platforms.
Wheelchairs available
No

Station Map

 
Station plan

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Stations made easy
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