Heath High Level (HHL)
Managed by Transport for Wales
Station facilities
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Station seating facilities
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Trolleys
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Refreshments
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ATM machine
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Toilets
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Pay phone
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Internet
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Post box
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Tourist information office
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Shops
Heath High Level
Getting to and from the station
- Car Park
No- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
- No
- Ticket machines
- Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Accessible ticket machines note
- This machine does not accept cash. Payment is by major debit and credit cards only.
- Collection of pre-purchased tickets
- Yes, from ticket machine
- Smartcards
- Smartcards issued
- No
- Smartcards top-up
- Yes, at self-service ticket machine
- Smartcards validators
- Yes
-
Load a pre-purchased season ticket onto a smartcard using the smartcard validator or the ticket vending machine.
- More information about Penalty fares
Staffing and general services
- Information available from staff
- Information services - opening times
- Passenger Information Systems
- Departure screens, Arrival screens
- Customer help points
- Yes
- Lost Property
- Yes
- Managed by Transport for Wales
- 03333 211 202
- Customer Services
- Contact our Customer Relations team directly via the customer webform at www.tfwrail.wales
- Ticket gates
- No
- CCTV
- Yes
- Location for Rail Replacement Services
- Wait outside station on Heath Halt Road
Facilities
- ATM Machine
- No
- Toilets
- No
- Waiting Rooms
- No
Accessibility and mobility access
- Helpline Contact
- 03333 211202
- Helpline opening hours
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Monday - Sunday 08:00 - 20:00
- Staff help available
- Yes
- No platform staff available. Assistance is provided by the Conductor on the train.
- Ramp for train access
- Yes
- Step free access coverage
- No
- Step free access note
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Category B3.
The station is not suitable for wheelchair or powered mobility scooter users.
Platform 1 (to Rhymney) has a long, steep access ramp.
Platform 2 (to Cardiff) is only accessible via 41 steps.
Customers travelling from the Rhymney Valley are advised to alight at Cardiff Queen Street and return to Heath Low Level.
For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.
- Wheelchairs available
- No
- Nearest station with more facilities CRS Code
- Heath Low Level;
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