Last updated:Today at 10:19
Train companies affected:Avanti West Coast, London Northwestern Railway, London Overground, Southern
Helensburgh Central (HLC)
Helensburgh Central station, East Princes Street, Helensburgh, Argyll & Bute, G84 7QF
Station Information
Ticket Office
Opening Hours
- Opening Hours,Monday to Friday: 05:55 - 19:00
- Opening Hours,Saturday: 07:00 - 19:00
- Opening Hours,Sunday: 07:50 - 22:30
Ticket Machines
Yes
Collect tickets bought online
- Collect tickets at Ticket Office
- Collect tickets at Ticket Machine
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Smartcards
Smartcards issued at this station
No
Smartcard tickets
- No
Smartcard validators
Yes
Information Available
- Yes - from help point
- Yes - from ticket office
Customer Information
- Departure Screens
- Arrival Screens
Information Services Opening Times
- Information Services Opening Times,Monday to Sunday & Public Holidays: Available
Staff Help Available
- Staff Help Available,Monday to Saturday: 05:40 - 00:00
- Staff Help Available,Sunday: 07:50 - 01:00
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Ticket Office
Located on Platform 1.
Platform 1
Next to the help point at the start of the tracks on the platform.
Platform 2
On the platform at the start of the tracks for Platform 2.
Customer Services Notes
Left Luggage
Unavailable
Lost Property
Available
CCTV at the Station
Yes
Help Point location
There are no Help Points
Live service information
Announcements are made both visually and audibly
Induction loop availability
Induction loops are at designated listening areas
Station Accessibility
Step-free access
This station has step-free access to all platforms / the platform.
This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Ticket Office
Please take care when boarding/alighting the train at this station, as the stepping distance between the train and the platform may be more prominent than at other platforms.
Ticket barriers and gates
Unavailable
Accessible ticket machines
Available
Height adjusted ticket office counter
Available
Induction loop
Yes
Ramp for train access
Available
Accessible Toilets
Unavailable
Waiting rooms
Available
Seating area
Available
Wheelchairs available
Available
Tactile paving on platform edges
There are tactile warnings on all platforms
Getting to and from the station
Accessible taxis here
Unavailable
Impaired mobility set down/pick-up point available
Unavailable
Accessible spaces
2 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set-down/ pick-up point note
This is a drop-off point only
Seating or waiting facilities at drop-off/ pick-up
There are no seating or waiting facilities at this drop-off and/or pick-up point
Waiting facility location
The drop-off and/or pick-up point is on the same side of the road as the station
Ramp deployment from rear of vehicle
Ramps can only be deployed from the side of a vehicle
Set-down/ pick-up location covered
The drop-off and/or pick-up point is fully covered
Dimensions of set-down/ pick-up spaces
The bays at the drop-off and/or pick-up point and/or waiting area measure 2.4 x 4.8m but side zone <1.2m wide
Number of set-down/ pick-up spaces
There is space for up to 3 vehicles to drop-off and/or pick-up
Help Point near set-down/ pick-up
There is no Help Point close to the drop-off and/or pick-up point
Staff Help
Staff help available
- Staff help available,Monday to Saturday: 05:40 - 00:00
- Staff help available,Sunday: 07:50 - 01:00
Customer Help Points
Yes
Passenger Assistance Meeting Points
For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.
Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.
Ticket Office
Located on Platform 1.
Platform 1
Next to the help point at the start of the tracks on the platform.
Platform 2
On the platform at the start of the tracks for Platform 2.
Helpline
Available
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point location
There are no Help Points
Toilets
Available
As part of our COVID-19 response, the toilets are opened upon request. The toilets are located on the Concourse. Available during Ticket Office opening hours.
Accessible Toilets
Unavailable
Baby Changing
Available
Waiting Rooms
Available
Seating Area
Available
Car Parking Availability
- Car Parking Availability,Monday to Sunday: 05:40 - 00:00
Spaces
18 spaces
Accessible spaces
2 spaces
Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge
Accessible car park equipment
Yes
Impaired mobility set down/pick up points available
Unavailable
Car park CCTV
Yes
Parking charges
Parking charges apply
- Rate per day £3.00
Refreshment Facilities
Available
Take away cafe
Shops
Available
News kiosk
Public Telephones
Yes
Public Wi-Fi
Available
Bicycle Storage
Spaces
36 spaces
Type of Storage
Stands
Sheltered
Yes
CCTV
Yes
Bicycle Hire
Cycle Hire Information
There are no cycle hire facilities at this station
More Information
Transport Links
Buses pick up/drop off on East Princess Street.
Please click on the link below for the exact bus pick up location:-
visit www.traintaxi.co.uk for details of taxis available for hire
for details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
