Hull (HUL)

Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

The accessible toilets are adjacent to Costa Coffee on the Station Concourse. These toilets are operated by a radar key.

A heated waiting room is available on the station concourse.

Help Points are available throughout the station to contact a member of our team in an emergency or for information when the ticket office is closed. When using the Help Point our CCTV will be monitoring your position for the duration of the call.

Station staff can provide assistance throughout the station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff at the customer information kiosk by the ticket gates no less than 20 minutes prior to the departure time of their train.

Assistance can be requested in advance by contacting TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay).

We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point.

Outside of staffed station hours, assistance to board and alight the train can be provided by the Conductor. The conductor is usually positioned at the rear of the train. Customers requiring assistance to navigate through the station when the station is unstaffed are requested to contact TransPennine Express on 0800 107 2149 (18001 prefix for TextRelay) to arrange alternative transport to the closest station where assistance can be provided.

Boarding ramps are available at this station, and are carried on board all TransPennine Express trains.

The toilets are located in the pavilion on the Station Concourse.

Please note: from Friday 20 September, the toilets at this station are going to be closed while we undertake improvement works to the facilities and will reopen in February 2025.

Temporary, non-accessible toilets are available outside at the Anlaby Road entrance, adjacent to the Customer Services office.

The accessible toilets are adjacent to Costa Coffee on the Station Concourse. These toilets are operated by a radar key.

The accessible toilets are adjacent to Costa Coffee on the Station Concourse. These toilets are operated by a radar key.

A heated waiting room is available on the station concourse.

Customers can purchase their car parking tickets via the APCOA Connect app or website.

• Rate per day £5.20
• Rate on Saturday £5.20
• Rate on Sunday £5.20
• Rate per week £23.00
• Rate per month £75.00
• Rate per 3 months £196.00
• Rate per year £655.00

There is an ATM located on the concourse.

Refreshments are available from several retail units on the station concourse.

There are several shops located on the station concourse.

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