Heathrow Terminal 5 (Rail Station Only) (HWV)
Managed by Heathrow ExpressÂ
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Heathrow Terminal 5 (Rail Station Only)
Getting to and from the station
- Car Park
No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Sunday 05:00 - 23:59
- Location
-
Various locations around station
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office does not have an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Not possible at this station
- Smartcards validators
No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 05:00 - 23:59
- Customer help points
Yes
- Left luggage
Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4558
- Left Luggage - Baggage Storage (Lockers). Located at Terminal 5 (Arrivals). Mon - Sun 05:00 - 23:00.
- Lost Property
- Yes
- Ticket gates
No
- CCTV
- Yes
Facilities
- ATM Machine
No
- Toilets
No
- Waiting Rooms
Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Staff help available
Yes
- Staff help available opening times
-
Monday - Friday 05:00 - 00:00
Saturday 05:00 - 00:00
Sunday 05:00 - 00:00
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
- Wheelchairs available
Yes