Heathrow Terminal 5 (Rail Station Only) (HWV)
Managed by Heathrow ExpressÂ
Station facilities
-
Station seating facilities
Station seating facilities -
Trolleys
-
Refreshments
-
ATM machine
-
Toilets
-
Pay phone
-
Internet
-
Post box
-
Tourist information office
-
Shops
Heathrow Terminal 5 (Rail Station Only)
Getting to and from the station
- Car Park
No
- Onward travel information
-
Information to plan your onward journey is available in a printable format here
- Impaired mobility set down / pick up points available
- No
Ticket buying and collection
- Ticket Office
Yes
- Opening hours
-
Monday - Sunday 05:00 - 23:59
- Location
-
Various locations around station
- Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
- Induction loop
- This office does not have an induction loop
- Ticket machines
Yes
- Accessible ticket machines
- There are accessible ticket machines at this station
- Collection of pre-purchased tickets
Yes, from ticket machine
- Smartcards
- Smartcards issued
No
- Smartcards top-up
Not possible at this station
- Smartcards validators
No
Staffing and general services
- Information available from staff
- Information services - opening times
-
Monday - Sunday 05:00 - 23:59
- Customer help points
Yes
- Left luggage
Yes
- Excess Baggage Company
- View Excess Baggage Company website
- 020 3468 4558
- Left Luggage - Baggage Storage (Lockers). Located at Terminal 5 (Arrivals). Mon - Sun 05:00 - 23:00.
- Lost Property
- Yes
- Ticket gates
No
- CCTV
- Yes
Facilities
- ATM Machine
No
- Toilets
No
- Waiting Rooms
Yes
- Waiting rooms opening hours
Accessibility and mobility access
- Helpline Contact
- 0800 197 1329
- Assisted travel
-
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
- Helpline opening hours
- Staff help available
Yes
- Staff help available opening times
-
Monday - Friday 05:00 - 00:00
Saturday 05:00 - 00:00
Sunday 05:00 - 00:00
- Ramp for train access
Yes
- Step free access coverage
Yes
- Step free access note
-
Level access to platforms, lifts to airport facilities. Ticket Office is step free.
Wheelchair users can board trains with ease as the platforms are level with the trains.
- Wheelchairs available
Yes
- Wheelchairs available open hours