Heathrow Terminal 5 (Rail Station Only) (HWV)

Managed by Heathrow Express 

 
Heathrow Airport Terminal 5 station
Terminal 5
Heathrow Airport
Greater London
TW6 2GA
 

Station facilities

  • Station seating facilities

    Station seating facilities

  • Trolleys

  • Refreshments

  • ATM machine

  • Toilets

  • Pay phone

  • Internet

  • Post box

  • Tourist information office

  • Shops

 
 

Heathrow Terminal 5 (Rail Station Only)

Stations made easy

Route planning around the station including maps and platforms

Show [HWV] route

 

Getting to and from the station

 
Car Park
No
Onward travel information

Information to plan your onward journey is available in a printable format here

Impaired mobility set down / pick up points available
No

Ticket buying and collection

 
Ticket Office
Yes
Opening hours
Monday - Sunday 05:00 - 23:59
Location

Various locations around station

Height adjusted ticket office counter
Height adjusted ticket counter is not available at this station
Induction loop
This office does not have an induction loop
Ticket machines
Yes
Accessible ticket machines
There are accessible ticket machines at this station
Collection of pre-purchased tickets
Yes, from ticket machine
Smartcards
Smartcards issued
No
Smartcards top-up
Not possible at this station
Smartcards validators
No

Staffing and general services

 
Information available from staff
 
Information services - opening times
Monday - Sunday 05:00 - 23:59
 
Customer help points
Yes
Left luggage
Yes
Excess Baggage Company
View Excess Baggage Company website
020 3468 4558
Left Luggage - Baggage Storage (Lockers). Located at Terminal 5 (Arrivals). Mon - Sun 05:00 - 23:00.
Lost Property
Yes
Ticket gates
No
CCTV
Yes

Facilities

 
ATM Machine
No
Toilets
No
Waiting Rooms
Yes
Waiting rooms opening hours

Accessibility and mobility access

 
Helpline Contact
0800 197 1329
Assisted travel

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

Helpline opening hours
Staff help available
Yes
Staff help available opening times
Monday - Friday 05:00 - 00:00
Saturday 05:00 - 00:00
Sunday 05:00 - 00:00
Ramp for train access
Yes
Step free access coverage
Yes
Step free access note

Level access to platforms, lifts to airport facilities. Ticket Office is step free. 

Wheelchair users can board trains with ease as the platforms are level with the trains.

Wheelchairs available
Yes
Wheelchairs available open hours

Station Map

 
Station plan

View larger version
Stations made easy
Show [HWV] route

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